Careers at Jubilee Insurance

Role Purpose

The Junior RPA Developer at Jubilee Insurance is an entry-level technical role responsible for supporting the design, development, and maintenance of Robotic Process Automation (RPA) solutions to automate business processes and improve operational efficiency across the company’s insurance operations (Life, Pensions, and Medical). This position contributes to building and optimizing RPA bots under guidance, ensuring reliable and effective automation. The role encompasses coding, testing, technical support, and corporate governance, fostering a culture of learning, precision, and collaboration.

Main Responsibilities
RPA Development and Support

• Bot Development: Assist in designing and developing RPA bots using platforms (e.g., UiPath, Automation Anywhere), meeting 95% of assigned technical requirements.
• Coding Support: Write basic automation scripts (e.g., using Python, VBA), ensuring 90% alignment with specifications under senior guidance.
• Testing and Debugging: Perform unit testing and basic debugging of bots, achieving a 95% defect resolution rate within assigned timelines.
• Documentation: Document bot code and processes, ensuring 100% clarity and traceability for team reference and audits.
• Collaboration: Work with the Senior Manager - RPA and team members to deliver automation tasks, contributing to project milestones.

RPA Operations and Maintenance

• Bot Support: Assist in maintaining deployed bots, ensuring 99% uptime and resolving 90% of assigned issues within 24 hours across subsidiaries.
• Performance Assistance: Monitor bot performance (e.g., execution time, errors), reporting anomalies to senior developers for optimization.
• Deployment Support: Assist in deploying bots using RPA tools (e.g., UiPath Orchestrator), ensuring 99% deployment success under supervision.
• Version Control: Use version control systems (e.g., Git), maintaining 100% compliance with team standards for bot versioning.
• Technical Assistance: Provide basic technical support for RPA-related queries, achieving a 90% satisfaction rate for assistance provided.

Innovation and Skill Development

• Technology Learning: Stay updated on RPA tools and techniques (e.g., UiPath basics, Automation Anywhere fundamentals), applying new skills to improve bot quality by 10% annually.
• Automation Contribution: Assist in optimizing simple automation workflows, reducing manual effort by 10% within 18 months.
• Innovation Input: Suggest minor improvements to bots (e.g., error handling), delivering at least 1 actionable idea annually for review.
• Scalability Support: Contribute to building bots that support increased transaction volumes, aligning with a 5 million-transaction target by 2027 under senior guidance.
• Continuous Improvement: Participate in bot reviews and training, enhancing personal RPA skills by 15% annually.

Corporate Governance, Compliance, and Risk Management

• Governance Adherence: Ensure RPA development aligns with Jubilee’s governance policies, reflecting values of integrity and transparency.
• Regulatory Compliance Support: Follow automation practices that comply with regional regulations (e.g., Kenya’s Data Protection Act), achieving 100% audit readiness across East Africa.
• Risk Reporting: Identify and report bot-related risks (e.g., process errors), contributing to a 10% reduction in incidents through proactive measures.
• Security Practices: Implement basic security measures in bots (e.g., secure credentials), maintaining a 99% compliance rate with IT security guidance.
• Audit Assistance: Provide bot documentation and logs for audits, supporting zero material weaknesses in controls.
• Ethical Standards: Uphold ethical RPA development practices, ensuring transparency and accountability per Jubilee’s corporate governance principles.

Collaboration and User Enablement

• Team Collaboration: Work with RPA developers, analysts, and business teams to deliver cohesive automation solutions, enhancing team productivity by 5% annually.
• User Support: Assist in resolving bot-related issues reported by users, achieving a 90% satisfaction rate within 12 months.
• Knowledge Sharing: Participate in team knowledge-sharing sessions, contributing to a 10% increase in collective proficiency within 12 months.
• Feedback Integration: Incorporate feedback from reviews and users into bot development, improving solution quality by 10% annually.
• Training Participation: Engage in training on RPA platforms and tools, achieving 80% proficiency within 6 months.

Performance Monitoring and Reporting

• Task Metrics: Track and report on personal RPA tasks (e.g., bot completion, issue resolution), delivering weekly updates to the Senior Manager - RPA.
• Issue Resolution: Resolve assigned bot issues, maintaining a 90% resolution rate within SLA timelines.
• Bot Quality: Ensure 95% adherence to bot development standards, validated through peer reviews.
• Compliance Tracking: Maintain 100% compliance with governance and regulatory requirements, reporting status monthly.
• Continuous Improvement: Provide insights from bot development experiences, contributing to a 5% annual improvement in team processes.

Key Deliverables

• RPA Bots: Deliver functional RPA bots, meeting 95% of technical requirements within 12 months.
• Efficiency Gains: Reduce bot issue resolution times by 10%, supporting operational efficiency across subsidiaries.
• Compliance Excellence: Achieve 100% compliance with regulatory and governance standards, with zero audit findings annually.
• Value Support: Contribute to $5M in operational value through RPA efforts by 2027.
• Skill Development: Achieve 80% proficiency in assigned RPA tools within 6 months.
• User Satisfaction: Support a 90% satisfaction rate for RPA-related assistance within 12 months

Key Competencies

• Technical Aptitude: Ability to learn and apply RPA development skills effectively.
• Collaboration: Skill in working with teams to achieve shared objectives.
• Attention to Detail: Precision in coding and testing bots.
• Communication: Ability to articulate technical issues to team members clearly.
• Ethical Integrity: Commitment to ethical and compliant practices.
• Adaptability: Willingness to learn new RPA tools and technologies quickly

Relevant Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field from a recognized institution (or equivalent diploma with relevant experience).
• Professional certifications such as UiPath RPA Developer Foundation, Automation Anywhere Certified RPA Citizen Developer, or Blue Prism Developer Foundation are an advantage
• Professional Experience: 1+ years in RPA development, software development, or a related role (including internships or academic projects).
• Industry Exposure: Experience in insurance, financial services, or technology-driven sectors is preferred, ideally with automation projects.
• RPA Expertise: Proven track record of developing simple bots or contributing to automation initiatives.
• Team Collaboration: History of working in a team environment on technical tasks.
• Regulatory Awareness: Familiarity with working in a regulated environment is an advantage.

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Role Purpose

The Senior RPA Developer is a critical technical role responsible for designing, developing, and maintaining advanced Robotic Process Automation (RPA) solutions to automate business processes and enhance operational efficiency across the company’s insurance operations (Life, Pensions, and Medical). This position leverages RPA platforms and programming expertise to deliver scalable, reliable, and high-performing automation bots. The role encompasses RPA development, bot optimization, technical support, and corporate governance, fostering a culture of innovation, precision, and collaboration

Main Responsibilities
RPA Development and Implementation

• Bot Design: Design and develop advanced RPA bots using platforms (e.g., UiPath, Automation Anywhere) that meet 95% of process automation requirements.
• Coding and Configuration: Write efficient and maintainable automation scripts (e.g., using Python, VBA), ensuring 99% process accuracy and reliability.
• Scalability Support: Build RPA solutions capable of supporting a 5 million-transaction capacity by 2027, aligning with scalability goals under senior guidance.
• Testing and Validation: Perform comprehensive testing (e.g., unit, integration, stress), achieving a 95% defectfree deployment rate within assigned timelines.
• Collaboration: Work with the Senior Manager - RPA and business analysts to implement automation solutions, contributing to on-time project delivery.

 RPA Operations and Optimization

• Bot Maintenance: Manage and optimize deployed bots, ensuring 99.9% uptime and resolving 90% of issues within 24 hours across subsidiaries.
• Performance Tuning: Enhance bot performance (e.g., execution speed, error handling), reducing process delays by 15% within 12 months.
• Monitoring and Troubleshooting: Utilize RPA monitoring tools (e.g., UiPath Orchestrator, Blue Prism Control Room) to track bot health, delivering weekly reports to the Senior Manager - RPA with optimization insights.
• Incident Resolution: Diagnose and resolve bot failures, maintaining a 90% resolution rate within SLA timelines. Documentation: Maintain detailed bot documentation and logs, ensuring 100% traceability for audits and team reference.

Innovation and Technical Advancement

• Technology Integration: Incorporate advanced RPA features (e.g., AI, OCR, NLP) into bots, contributing to a 10% efficiency gain by 2026.
• Automation Enhancement: Optimize automation workflows, reducing manual intervention by 15% within 18 months.
• Scalability Contribution: Enhance RPA frameworks to support increased demand, aligning with a 5 milliontransaction target by 2027.
• Future-Proofing: Recommend innovative RPA tools and techniques (e.g., hyper automation, process mining), reducing technical debt by 5% annually.
• Continuous Improvement: Propose and implement bot enhancements, improving automation reliability and performance by 10% annually.

Corporate Governance, Compliance, and Risk Management

• Governance Adherence: Ensure RPA development aligns with Jubilee’s governance policies, reflecting values of integrity and transparency.
• Regulatory Compliance Support: Develop bots in compliance with regulations (e.g., Data Protection Act, IFRS 17), achieving 100% audit readiness.
• Risk Management: Identify and report RPA risks (e.g., bot errors, security vulnerabilities), contributing to a 15% reduction in incidents through proactive measures.
• Security Practices: Embed security protocols in bots (e.g., encryption, access controls), maintaining a 99% compliance rate with IT security guidance.
• Audit Support: Provide bot documentation and logs for audits, supporting zero material weaknesses in controls.
• Ethical Standards: Uphold ethical RPA development practices, ensuring transparency and accountability per Jubilee’s corporate governance principles.

Collaboration and Operational Enablement

• Team Synergy: Collaborate with RPA analysts, developers, and business teams to deliver cohesive automation solutions, enhancing team productivity by 10% annually.
• Technical Support: Provide expert-level support for RPA-related issues, achieving a 90% satisfaction rate within 12 months.
• Knowledge Sharing: Share RPA expertise during team sessions, contributing to a 10% increase in collective technical proficiency within 12 months.
• Business Enablement: Assist business units with automation deployment, improving operational efficiency by 10% annually.
• Training Engagement: Participate in training on RPA platforms and technologies, achieving 80% proficiency within 6 months.

 Performance Monitoring and Reporting

• Bot Metrics: Monitor and report on bot performance (e.g., uptime, error rates), delivering weekly updates to the Senior Manager - RPA.
• Issue Resolution: Resolve assigned bot issues, maintaining a 90% resolution rate within SLA timelines.
• Compliance Tracking: Ensure 100% adherence to governance and regulatory standards, reporting compliance status monthly.
• Performance Insights: Track RPA KPIs (e.g., process completion time, cost savings), providing quarterly insights for optimization.
• Continuous Improvement: Offer data-driven recommendations for bot enhancements, contributing to a 5% annual improvement in automation effectiveness.

Key Deliverables

• RPA Bots: Deliver high-quality RPA bots within 12 months, adopted by 100% of targeted processes.
• Performance Gains: Improve process efficiency by 15% and reduce delays by 10%, supporting 5 million transactions by 2027.
• Compliance Excellence: Achieve 100% compliance with regulatory and governance standards, with zero audit findings annually.
• Value Contribution: Support $15M in operational value through RPA development by 2027.
• Skill Development: Achieve 80% proficiency in advanced RPA tools within 6 months.
• User Satisfaction: Support a 90% satisfaction rate for RPA-related support within 12 months

Key Competencies

• Technical Expertise: Strong ability to develop and maintain RPA solutions.
• Analytical Thinking: Skill in diagnosing and resolving bot performance issues efficiently.
• Collaboration: Ability to work effectively with technical and business teams.
• Communication: Capacity to explain technical concepts to diverse stakeholders clearly.
• Ethical Integrity: Commitment to ethical and compliant RPA practices.
• Attention to Detail: Precision in bot development and testing.

Relevant Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field from a recognized institution.
• Professional certifications such as UiPath RPA Developer Advanced, Automation Anywhere Certified Advanced RPA Professional, or Blue Prism Developer are strongly preferred.
• Professional Experience: 5+ years in RPA development, software engineering, or a related role.
• Industry Exposure: Proven track record in insurance, financial services, or technology-driven sectors, ideally with RPA projects.
• RPA Expertise: Experience developing bots for processes supporting 500K+ transactions or significant operational impact.
• Team Collaboration: History of working in agile teams on automation projects.
• Regulatory Awareness: Familiarity with ensuring compliance in a regulated, multi-country environment