Current Opportunities at PharmAccess Group

• The Institutional and Partnership Manager will support implementation and expand the reach of our quality platform SafeCare in the health sector in Kenya to deliver improved health and business outcomes in a sustainable manner. The position promotes the use of self-assessments and the quality analytical platform to improve quality of service delivery. This includes coordination and liaising with various partners and external stakeholders, consolidating current partnerships, and exploring new collaborations. The Institutional and Partnership Manager will support the County Director to identify local funding opportunities to increase the reach of SafeCare.

The SafeCare Institutional and Partnership Manager:

• Works in collaboration with the SafeCare Director in the development of SafeCare’s strategic goals and objectives.
• Implements, evaluates, revises, and achieves performance outcomes of SafeCare’s Strategic Plan, specifically as it relates to national government, counties, and partner relations.
• Monitors and maintains accurate institutional quality and partnerships performance metrics and prepares reports on the same to the SafeCare Director on a monthly basis.
• Contributes to the creation of a workplace culture of purpose, and results, ensuring collaborative, strategic, and values-based decision-making that results in high team morale, cross-departmental engagement, and effective customer service.

Essential Skills

• Excellent training and facilitation skills
• Can coach and mentor teams and their leaders.
• Can develop approaches and methods that enable continuous quality improvement.
• Critical thinking/analytical skills to assess risks and opportunities, evaluate evidence and records, detect nonconformities, and root causes, and draw valid conclusions and recommendations. Problem solving skills and able to use appropriate tools and techniques, such as checklists, flowcharts, diagrams, charts, graphs, and software, to facilitate the audit process and presentation.
• Ability to communicate clearly, professionally, and diplomatically, both verbally and in writing, Excellent listening skills; Ability to communicate technical information to non-technical personnel.
• Excellent writing and presentation skills in English; Excellent report writing skills.
• Strong interpersonal skills – Positive attitude, ability to interact professionally; Respectful, courteous, patient, and sensitive to cultural and personal differences with staff and external stakeholders. Demonstrated ability to network and communicate with a variety of stakeholders and liaise with colleagues from different programs.
• Proven skills in project management
• Excellent organizational, planning, writing and oral presentation skills.
• Excellent ICT skills, demonstrable numerical and budgetary skills, including preparing fundraising budgets and proficient use of excel and spreadsheets.
• Numerate with the ability to apply Key Performance Indicators to drive performance management to improve the quality-of-service delivery.
• Demonstrated skills in project management.

Essential Behaviors

• Customer focused and empathetic.
• Demonstrates a high degree of ethics and integrity combined with strong leadership abilities and a collaborative management style.
• Flexible work attitude, positive attitude; creative and strategic thinker who is able to work in a highly operational environment.
• Able to work with minimal supervision while understanding the necessity for communicating and coordinating work efforts with others.
• Self-driven with a sense of urgency.
• Ability to effectively communicate with a diverse and cross-cultural audience.
• Demonstrated ability to assess priorities, manage many activities simultaneously and meet deadlines, with attention to detail and quality.
• Presence, with the ability to inspire confidence and demonstrate that you’re capable and reliable.
• Observant and intuitive; Assertiveness and self-awareness; Straightforward and tactful; Fair and open-minded; Flexible and focused
• Attention to detail and quality with excellent planning skills and ability to prioritize multiple initiatives and manage activities in a time-sensitive environment; Ability to delegate and coordinate.
• Commitment to lifelong learning, personal growth, and development
• Willing to travel as required.

Essential Experience

• Minimum ten years of relevant experience and demonstrated expertise in the implementation of quality improvement initiatives in low-resource international settings.
• Minimum ten years of relevant adult education and/or training experience
• Experience in synthesizing and disseminating QI best practices and lessons learned to government officials, implementers, and key stakeholders.
• Experience working with multiple partners at both national and county level to achieve quality improvement results.

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The Quality Manager is responsible for:

• Works in collaboration with the SafeCare Director in the development of SafeCare’s strategic goals and objectives.
• Implements, evaluates, revises, and achieves performance outcomes of SafeCare’s Strategic Plan, specifically as it relates to the Certification, Capacity Building, and Compliance.
• Contributes to the creation of a workplace culture of purpose, and results, ensuring collaborative, strategic, and values-based decision-making that results in high team morale, cross-departmental engagement, and effective customer service.
• Monitors and maintains accurate Certification, Capacity building & Compliance performance metrics and prepare reports on the same to the SafeCare Director on a monthly basis. 

Quality:

• Serves as the lead SafeCare Quality manager.
• Oversees the implementation of process management activities in Kenya in consultation with SafeCare Amsterdam.
• Supports the onboarding process for license partners, and public entities.
• Ensures that assessments conducted by SafeCare License Partners comply with all relevant requirements and that the assessments have been conducted in accordance with all SafeCare and ISO 17021-1:2015 procedural requirements, including team competence, audit time spent, structure of audit plan, etc. and to confirm that the output of the assessment is technically appropriate and adequate to support the recommendation of the assessment team.
• Raises queries to the relevant assessor (s) if any non-compliance is noted.
• Performs assessment reviews in a timely manner in line with the SafeCare customer charter.
• Participates in the Certification review committee as outlined in the certification committee TOR.
• Manage complaints from health providers and licensee partners. 

Capacity Building:

• Ensure effective technical assistance for MCF clients and MomCare clients.
• Ensures License partner capacity building plans are defined based on partner assessment with input from the Business Development Team in Amsterdam.
• Develops and implements plans for training and validation reviews for PharmAccess Kenya assessors and license partner assessors.
• Ensures License Partners are trained and follow SafeCare policies and procedures.
• Coach license partners to improve their business systems and processes so they can grow their businesses and be sustainable.

Compliance:

• Maintain PharmAccess Accreditation status with KENAS.
• Supports the development and implementation of all policies, ensuring those policies are documented and accessible to staff.
• Oversees implementation of standards including changes to regulations, standard operating procedures, work instructions, or guidance documents.
• Participates in the review of the application and supplementary information for the certification/accreditation process jointly with the SafeCare application review committee.
• Participates in the SafeCare Management review committee in Kenya.
• Participates in KENAS audits and accreditation related activities as needed (site visits, witness, audits, etc.)
• Oversees the preparation and submission of accreditation documents required by KENAS to maintain accreditation.
• Performs tasks required to close non-conformities identified during audits. 
• Leads the Quality Assurance approach for license partners in Kenya and develops a strategy in consultation with the other countries and SafeCare Amsterdam.

Other:

• Supports program reporting activities (drafting sections, gathering inputs, editing success stories).
• Maintains an open and professional relation with team members, promoting a strong team spirit.
• Maintains professional and job-specific knowledge by attending workshops, establishing personal networks, and
• participating in professional associations.
• Adheres to and act in accordance with the PharmAccess HR Policies and Procedures.
• Any other task relevant to these duties or the mission of the organization as may be assigned from time to time.