Join our award-winning Customer Experience team.
As the market conditions are improving and our network is growing, we are looking to grow our Customer Experience team based in the state-of-the-art global hub, Hamad International Airport (HIA),based in Doha,Qatar
We are in search of highly motivated individuals with Culinary / Food & Beverage / Hospitality / Support Services background to fill multiple roles within Customer Experience Division - Hub Lounges.
Join us and start writing your own story with Qatar Airways, an airline that has never stopped flying and remained resilient throughout the pandemic.
Our open positions include:
Culinary
- Kitchen Steward
- 2nd Commis Chef
- 1st Commis Chef
Food & Beverage / Hospitality
- Bar Attendant
- Food and Beverage Attendant
- Lounge Attendant Front of House
- Spa Therapist
Support Services & Others
- Junior Store Keeper
- Store Keeper
Qualifications
To be successful in these roles, you will have the following:
- High School Diploma or Trade/Vocational qualification in Hospitality Management/Customer Care/Culinary Arts
- Experience working in a 5-star hotel, cruise ship or airport lounge is an asset
- Fluent in written and spoken English (ability to speak another language is an asset)
- People focused and have experience in working for a multinational team.
- Willingness to relocate to Doha, Qatar.
- Well-developed social skills and have high level of versatility and flexibility to meet the varied needs and expectations of customers.
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Job Purpose
Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, etc., in order to ensure a high service standard. Achieve optimum customer satisfaction and on-time departure of flights. Excellent skill to deal with flight delays, disruptions, denied boarding etc. Deputize Airport Services Duty Officer and/or Airport Representative.
Accountabilities
- Acts as a Station coordinator in liaison with GHA and QR Department. Works closely with GHA and all airport departments to ensure that on-time Performance targets are met.
- Ensures the progress towards on-time flight closure and passenger boarding Supervises airport team in achieving on-time performance.
- Facilitates the Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure. Works with all departments to ensure on-time performance.
- Utilization of maximum resources by planning efficient duty allocation for Customer Service Agents. Ensures efficient use of manpower during duty period.
- Reviews aircraft allocations according to the Movement Signals / Late Arrivals / Loads etc. Ensures all departments are aware of operational messages and requirements
- Provides support to Airport Services Duty Officer in case of Flight Disruptions, Misconnections, and Denied Boarding and ensures passengers are provided with all possible facilities. Ensures passengers are provided with full support during any disruption on his shift.
- Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
- Any other operational tasks/responsibilities as may be assigned by the Airport Services Manager.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
Qualifications
- Bachelors Degree or equivalent
- Fluent in English both written and spoken
- Advanced Customer Relations trainings such as Passenger services (Altea), Baggage Services (World Tracer), Ground operations (GSM/GOM), Dangerous goods Regulations, weight and balance, Sound knowledge of Amadeus Reservations & Ticketing, including ID/AD tickets (Industrial/Agent Discounted tickets)
- High computer literacy
- 5 years of job-related experience required
- Should have the legal rights to live and work in Kenya
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