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  • Posted: Apr 26, 2025
    Deadline: Not specified
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  • Bharti Airtel Limited is an Indian global telecommunications services company based in New Delhi, India. It operates in 18 countries across South Asia, Africa, and the Channel Islands.
    Read more about this company

     

    Regional Account Manager (RAM)

    • This role will be based in Kenya but scope includes key multinational corporations, strategic accounts and GTM partners spread across Africa.  The role reports directly to the Enterprise Director.

    Responsibilities

    • Business related degree.  Professional memberships and accreditations an added advantage.
    • At least 5 – 8 years of proven track record in consultative selling, business consulting and business development.  Managing strategic business accounts, relationships and top dollar business opportunities.   
    • Strong understanding of global accounts management given the complexities of MNCs’ business operations and environment. 
    • Knowledge of creating business solutions for customers based on the customer business plans and priorities rather than on a company’s product offering 
    • Work experience in Telecommunication / ICT industries and good understanding of current services and solutions offered would be of added advantage.
    • Good presentation and comunication skills
    • Good understanding of business landscape across Africa
    • Sound business and commercial acumen.

    Qualifications

    • Business related degree.  Professional memberships and accreditations an added advantage.
    • At least 5 – 8 years of proven track record in consultative selling, business consulting and business development.  Managing strategic business accounts, relationships and top dollar business opportunities.   
    • Strong understanding of global accounts management given the complexities of MNCs’ business operations and environment. 
    • Knowledge of creating business solutions for customers based on the customer business plans and priorities rather than on a company’s product offering 
    • Work experience in Telecommunication / ICT industries and good understanding of current services and solutions offered would be of added advantage.
    • Good presentation and comunication skills
    • Good understanding of business landscape across Africa
    • Sound business and commercial acumen.

    go to method of application »

    Service Account Manager

    Responsibilities

    • The role holder duties will include but not limited to:
    • Actively participate in the implementation of the CSM (Client Service Management) organization and the Service Account Management strategy for Airtel Business Services. 
    • Undertake periodic reviews of customer network performance and implement network performance measures 
    • Deliver root cause analysis for major outages based on data provided by Network operations and L2 operations.
    • Identify and deploy measures to improve service levels
    • Develop and nurture relationships with relevant people at the Customer’s Organization. 
    • Organize a monthly service review with corporate customers, share monthly reports on outages versus SLA, network usage, capacity planning, changes, advise customers.
    • Identify opportunities to shore up recurring revenue opportunities in collaboration with respective account managers
    • Develop and drive service improvement plans (SIP) to address chronic faults
    • Deliver customer Service Level Agreement (SLA) reports with the support of the Network Operations Centre and network team
    • Develop customer operations guide and maintain customer network documentation
    • Organize monthly service review meetings, share monthly reports on outages against Service level agreements, service credits reconciliation, network usage, changes, capacity planning and recommendations
    • Notify customers about scheduled network maintenance works. 

    Qualifications

    Qualifications, Competencies and Behaviors required:

    • Undergraduate degree in a business-related field with at least 3-5 years of technical operations and Customer Facing work experience 
    • Working knowledge of telco connectivity medium e.g. Fiber, RF, Satellite etc and understanding of Telco Network Operation, IPs, routing etc
    • Customer centric with good communication skills 
    • Sharp commercial acumen with analytical and problem-solving skills
    • Resilient with a go getter attitude. 
    • Collaborative with good interpersonal skills 
    • Proactive with an entrepreneurial mindset

    Method of Application

    Use the link(s) below to apply on company website.

     

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