Fresh Jobs at Airtel

• This role will be based in Kenya but scope includes key multinational corporations, strategic accounts and GTM partners spread across Africa.  The role reports directly to the Enterprise Director.

Responsibilities

• Business related degree.  Professional memberships and accreditations an added advantage.
• At least 5 – 8 years of proven track record in consultative selling, business consulting and business development.  Managing strategic business accounts, relationships and top dollar business opportunities.   
• Strong understanding of global accounts management given the complexities of MNCs’ business operations and environment. 
• Knowledge of creating business solutions for customers based on the customer business plans and priorities rather than on a company’s product offering 
• Work experience in Telecommunication / ICT industries and good understanding of current services and solutions offered would be of added advantage.
• Good presentation and comunication skills
• Good understanding of business landscape across Africa
• Sound business and commercial acumen.

Qualifications

• Business related degree.  Professional memberships and accreditations an added advantage.
• At least 5 – 8 years of proven track record in consultative selling, business consulting and business development.  Managing strategic business accounts, relationships and top dollar business opportunities.   
• Strong understanding of global accounts management given the complexities of MNCs’ business operations and environment. 
• Knowledge of creating business solutions for customers based on the customer business plans and priorities rather than on a company’s product offering 
• Work experience in Telecommunication / ICT industries and good understanding of current services and solutions offered would be of added advantage.
• Good presentation and comunication skills
• Good understanding of business landscape across Africa
• Sound business and commercial acumen.

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Responsibilities

• The role holder duties will include but not limited to:
• Actively participate in the implementation of the CSM (Client Service Management) organization and the Service Account Management strategy for Airtel Business Services. 
• Undertake periodic reviews of customer network performance and implement network performance measures 
• Deliver root cause analysis for major outages based on data provided by Network operations and L2 operations.
• Identify and deploy measures to improve service levels
• Develop and nurture relationships with relevant people at the Customer’s Organization. 
• Organize a monthly service review with corporate customers, share monthly reports on outages versus SLA, network usage, capacity planning, changes, advise customers.
• Identify opportunities to shore up recurring revenue opportunities in collaboration with respective account managers
• Develop and drive service improvement plans (SIP) to address chronic faults
• Deliver customer Service Level Agreement (SLA) reports with the support of the Network Operations Centre and network team
• Develop customer operations guide and maintain customer network documentation
• Organize monthly service review meetings, share monthly reports on outages against Service level agreements, service credits reconciliation, network usage, changes, capacity planning and recommendations
• Notify customers about scheduled network maintenance works. 

Qualifications

Qualifications, Competencies and Behaviors required:

• Undergraduate degree in a business-related field with at least 3-5 years of technical operations and Customer Facing work experience 
• Working knowledge of telco connectivity medium e.g. Fiber, RF, Satellite etc and understanding of Telco Network Operation, IPs, routing etc
• Customer centric with good communication skills 
• Sharp commercial acumen with analytical and problem-solving skills
• Resilient with a go getter attitude. 
• Collaborative with good interpersonal skills 
• Proactive with an entrepreneurial mindset