Fresh Jobs at Summit Recruitment and Search

Duties/Responsibilities:

• Prepare detailed, articulate and comprehensive itineraries and quotations
• Manage the full booking process, from commencement to confirmation
• Handling all communication with the agents/guests assigned to you from commencement to completion.
• Checking availability for both accommodation and activity and holding space.
• Invoicing confirmed safaris and following up payments
• Raising vouchers for the confirmed itinerary
• Maintaining and keeping proper records of all correspondence
• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Collaborate with colleagues and peers on the sales, marketing and product development teams to improve overall customer experience and satisfaction
• Increase overall sales efficiency and profitability through excellent sales strategies.
• Engage in the role of mentor to support staff in the team to realise their potential

Requirements

• Bachelors degree in Hospitality/Tourism Management or equivalent
• 7+ years work experience as a Tour Consultant/Safari Planner
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, communication and negotiation skills
• Aptitude to work in a fast-paced and demanding environment
• Ability to prioritize effectively, manage time and organise workflow
• Potential to create and deliver presentations tailored to the audience needs
• Ability to adapt to constant change
• Strong relationship management skills
• Desire to improve and reflect on feedback provided by managers through the application of KPIs

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Key Responsibilities.

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage the restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.

Qualifications

• Must have a bachelor’s degree in hospitality management or relevant field.
• Must have at least 4 years of experience in restaurant
• Great attention to detail, strong leadership, and communication skills.
• Excellent customer service skills as well as have a business mindset.
• Skilled in decision-making, problem-solving, planning and organizing.
• Reliable with an ability to multi-task and work well under pressure.
• Knowledge of hotel management software.

Deadline for applications: 29th February, 2024

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Key Responsibilities:

• Lead in the preparation of quality meals to the highest standards.
• Ensure that all menus are constantly updated, paying special attention to food offerings.
• Ensure that all menu item prices are correctly calculated to ensure maximum gross profit.
• Supervise kitchen, staff ensuring an appropriate work roster is developed and adhered to
• Ensure that all kitchen staff are constantly trained to effect good portion control.
• Ensure that sufficient stocks of all ingredients are ordered and stored under the correct conditions.
• Liaise with GM regularly regarding special requirements, functions.
• Assist in development of marketing and advertising campaigns to attract patrons.
• Ensure that all statutory hygiene requirements are diligently followed.
• Ensure that maintenance problems are promptly reported.
• Ensure regular stocktakes are conducted and secure and dependable systems.
• Support efforts to maintain client satisfaction by monitoring & evaluating.

Key Qualifications:

• Relevant Bachelor’s degree.
• Must have at least 4 years’ experience working as a Sous chef in a BBQ restaurant.
• People skills – tolerance, patience and caring at all times
• Excellent communication skills
• Excellent hygiene principles
• Team player with positive attitude and enthusiasm
• Excellent time management, interpersonal & problem solving skills
• Must have a good understanding of menu compilation and Texan BBQ cuisine.

Deadline for applications: 29th February, 2024