Jobs at Bioversity International

About the position

• The Intern will perform IT Operations and Service Desk tasks using established standard operating procedures.

Key Responsibilities

• Log all support requests using call tracking software.
• Answer staff questions in person, by phone and via ticket system.
• Capture and complete appropriate details to ensure prompt resolution of incidents/requests and promptly escalate where required.
• Assist in documenting commonly occurring issues and fixes.
• Install, configure, and maintain desktop and laptop computers, network, and printers and software.
• Perform printer maintenance duties.
• Troubleshoot and resolve basic network endpoints access for end-users.
• Provide IT support to guests and visitors during meetings and conferences.
• Provide maintenance, configuration and troubleshooting of conferencing equipment.
• Perform basic administrative support.
• Provide regular feedback of operational and support experiences to the Africa HUB IT Operations & Service Desk Coordinator.
• Any other related duties as required.

Requirements

• Bachelor’s degree in IT or Computer studies 
• Basic knowledge of user support for Microsoft Office and other popular software products (e.g. Adobe).
• Basic experience in setting up and trouble-shooting network PC and printers in networking environments.
• Basic experience in troubleshooting Windows desktop operating systems (e.g. user profiles on Windows 10 and 11)
• Basic experience with user support.
• Working knowledge of the English language, both written and spoken.
• Good interpersonal, communications and teamwork skills, courtesy and tact, and the ability to establish and maintain effective working relationships with people of different cultural and national backgrounds.
• Good skills in personal organization and priority setting.
• Good client orientation and service approach.
• Good time management skills and attention to details.
• Willingness to learn and test new technologies.
• Keen to work in a fast-paced developing environment.

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About the position

• The Communications Analyst will work with scientists and other communication team members to develop communications products around the Alliance’s work in all countries across Africa.

Key duties & responsibilities

• Support the development of communications content and materials that can take the form of compelling narratives, case studies, multimedia graphics, newsletters etc. for publication to a range of audiences.
• Support with compiling best practices, lessons, and synthesizing knowledge management resources ·
• Format reports, presentations and other technical documents including editing, design, and layout.
• Sharing materials and information across Alliance internal collaboration spaces and communication channels.
• Support in conducting research and collecting data as requested.
• Organization and production of small events and internal webinar discussions.
• Creative photography and videography skills to tell the Alliance story in the region.
• Facilitate the organization of, and participation in, key knowledge-sharing events such as workshops, conferences and exhibits.
• Develop and maintain strategic media relations at the regional and national levels to ensure visibility for the Alliance’s work.
• Working closely with the country leads to implementing the regional strategy.
• Perform any other substantive and/or administrative task that might be required.

Requirements

• Bachelor’s degree in communications, or related fields. 
• Excellent skills  in photography and videography
• Excellent verbal and written communication skills .
• Prior experience working in an international organization, and in multiple time zones.
• Demonstrated ability to work effectively as part of a team with people in a multi-cultural and multidisciplinary environment, including with external stakeholders, and excellent interpersonal skills.
• Experience and ability to translate complex science into widely compelling and targeted communications stories.
• Able and willing to travel.