Job Openings at Tatu City Limited

We’re looking for a Business Analyst to join our Quality and Analytics team. In this role, you’ll help curate data-driven stories that provide insights and analysis into our Contact Centre operations, with the goal of driving meaningful change in both the agent and customer experience. You’ll work closely with stakeholders to understand business needs, create mock-ups, and communicate project timelines and updates clearly.

RESPONSIBILITIES

• Support the operational needs of the Contact Center and increase insights into customer interactions.
• Curate new data products that package Call Center performance information into easily readable and understandable formats.
• Propagate techniques for answering basic report questions and conveying data definitions.
• Use statistical analyses and mathematical models to derive insights about Call Center operations.
• Maintain solutions for data governance and documentation.
• Partner with other departments to build holistic cross functional dashboards for executives.
• Use data to analyze Call Center performance, identify trends, and provide feedback to Managers and Trainers while improving SLAs and CSAT.
• Meet with Managers to identify their analytical needs for growing their departments.
• Create tickets and report/dashboard mock-ups for new reporting functionality based on stakeholder requirements.
• Act as liaison between stakeholders and cross-functional support teams for data issues
• Monitor industry trends to watch for new functionality and best practices that can be introduced to improve productivity.
• Report on current performance trends to Management and Executives.

Requirements

SKILLS AND EXPERIENCE

• Bachelor’s Degree in Business Analytics or related field.
• 1+ years experience with Data Analytics
• Proficiency in Power BI including creating dashboards and data connections
• Prior experience and in depth understanding of omni-channel contact centers
• Create data driven presentations for executives on short notice
• Adept at handling multiple simultaneous projects
• Excellent written and verbal communication skills with an aptitude for analytical thinking
• Ability to work in a fast-paced dynamic environment with shifting priorities
• Must be proactive, self-motivated, and be able to work both independently and collaboratively

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Our Sales Planning team is looking for a Data Scientist to explore customer journey touchpoints, develop dashboards and reports that drive meaningful change in our Call Center. You’ll use your business acumen to turn data-driven insights and analysis into actionable strategies that enhance performance and customer experience.

RESPONSIBILITIES

• Write SQL queries and Python code to retrieve, process, and analyze large datasets.
• Construct efficient multi-threaded data models from large data sets.
• Develop dashboards and create visual reports for both daily operations and executive-level insights.
• Apply statistical analysis, predictive/prescriptive modeling, and forecasting to uncover business insights.
• Analyze customer journey touchpoints to identify trends, behavior patterns, and areas for improvement.
• Make data backed recommendations on Contact Center programs.
• Correlate omnichannel data for KPI tracking and manage cross-platform reporting.
• Collaborate with stakeholders to understand business needs and deliver clear, actionable solutions.

Requirements

• A bachelor’s degree in Data Science, Statistics, Computer Science, Business, or a related field
• At least 2 years of experience in an analytical role
• Advanced experience with SQL, Python, building data models, data validation, and QA
• Strong data mining skills with an understanding of cross-platform integrations
• Excellent Excel and PowerPoint skills
• Strong attention to detail, analytical skills, and the ability to manage multiple tasks
• Comfortable working in a fast-paced, dynamic environment with shifting priorities
• Strong written and verbal communication skills, with a solid analytical mindset
• Experience with Power BI, Azure Data Lake, Databricks, visual analytics, omnichannel data, Azure Cognitive Services, speech analytics, and sentiment analysis is a plus

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The role will require working collaboratively with others, together with a strong sense of initiative, and accountability. The successful candidate will have a minimum of 5 years of demonstrable experience in the workflows described above. The specific responsibilities will include:

• Working on master plans, precinct plans and site plans based on input from the clients and the executive team ensuring highest and best use of land and infrastructure
• Work under their own initiative and direction, as part of a large and multiskilled team, including architects, local government, building contractors, material suppliers and local communities
• Supporting the development of the overall urban design and architectural guidelines for the city. The urban planning and design guidelines must ensure a high urban quality is aspired to and attained in all scopes of work relating to physical space
• Prepare design concepts, schematic designs and detailed plans for streetscape improvements, parks, housing and commercial development, as well as integrated community urban design plans; prepare construction plans, specifications and bidding documents for landscape improvements
• Oversee the administration and inspection of construction of urban design, landscape and architecture schemes
• Coordinate development of projects with other city projects/programs, coordinating necessary land use and construction programmes with other city departments
• Reviewing and revising of the different city masterplans based on input from the executive and other professionals such as engineers and land surveyors.
• Working with the sales and other teams in determining developer requirements and appropriately locating proposed developments within the city.
• Supporting urban planning and design functions in other properties within the Rendeavour portfolio
• Infuse urban design philosophies into all aspects of urban development within Tatu City

Requirements

• Masters Degree in Architecture, Landscape Architecture or Urban Design
• Minimum 10 years of demonstrable experience in urban design and development work
• Preference to have had exposure to work on international projects
• Good knowledge of the principles, practices, procedures and theory of urban design.
• Good knowledge of design development, urban design, and documentation on a wide variety of projects.
• Good knowledge of applicable codes, laws, rules, standards and processes to ensure the compliance of project quality standards.
• Good knowledge of urban design concepts, practices, procedures and final documents.
• Ability to express ideas effectively both orally and in writing.
• Ability to establish and maintain cooperative relationships with co-workers, clients and technical
• Demonstrable creative design capacity using different tools and media from sketching, CAD, illustration (Adobe Suite) and post-production software.
• Strong communication and presentation skills 
• Hands on experience in delivering public realm projects