Job Opportunities at Baus Optical

To support her growth strategies, the company is inviting applications from qualified candidates for the position of Customer Care Executive.

Customer Care Executive Job Responsibilities

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Answers incoming customer calls regarding product problems, service questions and general client concerns.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Update customer information in the customer service database during and after each call.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the company’s bottom line by problem solving and winning back frustrated clients.
• Ensuring customers receive quick service.
• Preparing monthly customer service reports.
• Ensuring accuracy of information provided to customers at all times.
• Information gathering on customer preferences and need for new products.
• Handling customer requests in a professional, timely and efficient manner.

Qualifications for the Customer Care Executive Job

• Diploma in customer care/marketing/administration/public relations (Higher
• Diploma is an added advantage)
• Minimum 3 years working experience as Customer Care Executive.
• Computer proficiency.
• Organizational skills to effectively prioritize work schedules.
• Good communication skills.
• Ability to work under pressure.

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Duties for the IT Job

• Maintenance of all computers in the head office and in the branches
• Installation and maintenance of cameras in the head office and in the branches.
• Setting up and maintenance of LAN and WAN network at the head office and it’s braches.
• Repair and maintenance of copiers and printers
• General client / user support
• Online support / ICT Service

IT Job Qualifications

• Degree in Computer Science
• At least 2 years experience Information and Technology industry
• Willingness to be part of our corporate values and culture
• Outgoing personality, responsible and confident
• Self driven and result oriented individual exhibiting discipline and integrity
• A quick learner, adaptable and able to work well under pressure
• Good communication and inter-personal skills
• Excellent presentation and negotiation skills.

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To support her growth strategies, the company looking for a Personal Assistant to the C.E.O and General Manager.

Personal Assistant Job Qualifications

• Bachelor’s degree
• 2 years experience working as personal assistant
• Excellent computer and administrative skills.
• Good written and spoken communication skills
• Good planning, organizational and time management skills
• Discretion and trustworthiness in confidential information.
• Flexibility and adaptable approach to work.
• Ability to be proactive.
• Accuracy and attention to detail.

Duties for the Personal Assistant Job

• To act as General Manager’s first point of contact.
• Reminding the General Manager important tasks and deadlines.
• Liaising with staff, suppliers and clients.
• Screening telephone calls and making inquiries.
• Dealing with letters and emails.
• Arranging meetings and taking notes at meetings.
• Scheduling of meetings, correspondence and note taking.
• Helping with time and daily management.
• Organizing the manager’s diary and making appointments.
• Standing in for the General Manager in his absence.