Jobs at Citi

The SSA Cluster Franchise Governance Officer is a key First Line of Defense role responsible for supporting the Cluster CAO with implementation of transformation initiatives, enhancing the risks and controls governance, franchise governance and business strategy implementation.

Job Family Group:

• Compliance and Control

Transformation:

1. Participate and/or coordinate implementation of assigned initiatives within the Transformation programs

Strategy:

1. Work closely with the CAO in supporting the Cluster Head develop and implement the business strategy for the cluster
2. Support the CAO with strategic projects such as improving operational resilience, making risks and controls a strategic priority, growth initiatives, process re-engineering, and talent development

Franchise Governance:

1. Support the Cluster CAO in performing governance oversight for country franchise and legal entity management
2. Ensure that Cluster governance framework (Including HMCs) complies with requirements and committees are run in accordance to applicable charters. Review evidence of compliance & escalate instances of non-compliance. Recommend changes, simplifications and optimization of the governance at Cluster level
3. Oversight BRCC governance in the cluster, lead the preparation of the cluster Significant Issues deck and highlight Cluster matters for escalation to the EM BRCC
4. Oversight CCC governance in the cluster and ensure the standard maintained is in line with the Citi Governance Policy requirements
5. Coordinate and maintain cluster inventory of charters, governance documents and reporting for the Cluster.
6. Scorecards – review of source data providing update and follow up on red and amber items for the Cluster
7. Support CAO in IFM/Franchise Management Coordination for the Cluster, if required
8. Oversight Board Governance in the Cluster to ensure consistent standard

Risk and Controls:

1. Oversight of activities related to GRC. Support to and coordinate FGO team during monitoring/testing activities, MCA, Control Performance Assessment and Quarterly and Annual Risk Assessments coordination (QRAs, ARAs)
2. Oversight of SSA Issue Management, coordination of Escalations for SSA cluster and support of remediation efforts in conjunction with 2nd Line of defence and other partners
3. Oversight of SSA Cluster Operational Risk controls, issues, remediation efforts and controls enhancements.  Includes Data Governance
4. Oversight third party management and coordinate lessons learnt reviews at cluster level
5. Oversight and provide regular feedback to CAO on Compliance Risk controls, issues, remediation efforts and controls enhancements. Risk oversight, including AML, Sanctions, Conduct
6. Oversight of cluster operational resilience activities, including continuity of business and cyber exercise, in conjunction with responsible teams
7. Oversight the NPAC / PAP process, if required
8. Oversight and best practices implementation of country scenario plan
9. Oversight of ICAAP process in the cluster in conjunction with Risk and Business
10. Audit Management & independent review coordination in conjunction with ICRM

People Management:

1. Manage assigned resources under the FGO structure within the CAO organization
2. Subject matter expert for the cluster on Risk, Controls and Governance

Development Value:
The position provides a very wide scope of activities and geographic coverage with frequent interaction with senior management of all product, coverage and functional lines. In addition to this exposure, the position provides learning opportunities for leadership across a diverse set of countries with a wide range of management challenges.

1. At least 15 years of experience in the Financial Services Industry, preferably with experience in corporate governance, enterprise risk management, consulting, project management, compliance and/or legal
2. Graduate/ Postgraduate degree in Business Administration, Legal and/or Finance
3. Up-to-date understanding of key risk management and corporate governance concepts
4. General understanding of financial institutions framework and applicable regulation
5. Knowledge of the financial services industry, including businesses, products and risk management processes. Citi-specific knowledge is a plus

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This role is based in Nairobi, reporting directly to the Global Subsidiaries Group Head in country and matrix to the Middle East, Turkey and Africa CSG Cluster Head based within Citi Commercial Bank’s (CCB) team in Dubai.  The Relationship Manager will have responsibility for developing new subsidiary relationships into the CSG Kenya business together with strengthening an existing cross border portfolio. The RM would be responsible for subsidiaries of multinational clients. The primary responsibilities will be to build relationships and provide financial solutions for the subsidiaries of CCB clients with international presence. The job involves day-to-day co-operation with various CCB presence countries and regions, as well as both the product and implementation teams in Nairobi, Dubai or London. Responsibilities also include active engagement in projects related to additional products and functionalities offered by the CCB teams across the region.

Citi Commercial Bank caters to SME (Small & Medium Enterprise) and MME (Mid-Market Enterprise) segments. CSG Relationship Manager needs to be aware of country-specific capabilities, limitations, and KYC and lending regulations. S/he needs to be proficient in the product suite offered, working knowledge of Lending products, Trade, FX, and Cash Management as well as Approved Elsewhere Program (AEP) guidelines. This role requires excellent coordination with the overseas Parent Account Manager (PAM) on all matters related to Prospecting/Qualifying, Approving Unit Structuring, Approving Unit Underwriting/Approval, Extending Unit Due Diligence, Legal Documentation, Booking/Funding and managing the end-to-end CSG relationship.

This is a great opportunity for someone looking to further their career in Commercial Banking and become a founder member of the new CSG business in Kenya.

Job Family Group:

• Institutional Sales

Job Purpose:

1. Active calling on subsidiaries of CCB customers in Kenya
2. Managing relationships with CCB customers in Kenya, including cash management solutions , FX, trade and credit products
3. Monitoring and supporting the products’ implementation process
4. Supporting the international expansion of CCB customers
5. Managing customers and transactions in the existing CRM platform
6. Interaction with other CCB structures across the globe
7. Verifying adherence to global KYC (Know Your Customer) standards during the referral management process
8. Maintaining overall control and accountability for the managed cross-border transactions referrals

Key Responsibilities:

1. Customer acquisition and building relationships with subsidiary relationships in Kenya
2. Assessing credit needs and underwriting credit for subsidiaries
3. Leading RFP solutions, working with product partners, and client presentation process
4. Liaising and co-ordinating with other regional CCB teams to develop processes aligned with the requirements of CCB customers and identifying further business opportunities
5. Interaction with cash management product and implementation teams to improve the product offering and service standards
6. Adhere to internal control policies including KYC, completion and updating of all required documentation
7. Must support and influence the sales process by applying business knowledge

Qualifications

• Knowledge:
  1. Extensive experience in providing and selling cash management services to corporates
  2. Thorough understanding of banking products for middle market corporate customers
  3. Understanding of on-boarding process critical elements
  4. Experience in Commercial / Relationship Banking with international customers
  5. Ability to assess credit risk of the corporate client

Skills:

1. Strong communication skills and well-structured work approach
2. Independent and well organized
3. Strong business orientation and ability to react well under pressure to immediate business needs
4. Strong focus on delivery
5. Ability to turn concepts into actual solutions that can be delivered
6. Excellent presentation skills and ability to influence decisions at all levels
7. Strong analytical skills with a motivation to learn
8. Ability to follow through on risks/issues and track them to closure
9. Experience in managing multiple project timelines and prioritizations

Core Competencies Technical:

1. Excellent computer skills
2. Understanding of issues in the implementation / onboarding process

Behavioral

1. Exploring issues and generating solutions. Analysis and use of a diverse range of environmental and business information to identify business priorities and making decisions to deliver business benefits
2. Team player with the ability to support the wider CCB team, as well as requesting support from the appropriate team members as required
3. Ability to engage appropriately at all levels in the organization and build relationships with a variety of business and external sources. 

Education Level

1. University level or equivalent