Latest Recruitment at Penda Health

Role Summary

The Clinical Coordinator will serve as the first point of contact at the Medical Centre, playing a key role in delivering a warm, efficient, and professional patient experience. The role holder will be responsible for coordinating front desk operations, supporting smooth patient flow, and ensuring accurate registration, billing, and documentation processes. Working closely with clinical and support teams, the Clinical Coordinator will help manage patient inquiries, appointments, and wait times while upholding Penda’s service standards, values, and culture. This role requires strong customer service skills, attention to detail, and the ability to thrive in a fast-paced healthcare environment.

Key Responsibilities

• Welcome patients warmly and provide a positive, professional experience.
• Handle patient inquiries, complaints, and calls efficiently, escalating when necessary.
• Coordinate with clinical and support teams to ensure smooth patient visits.
• Manage wait times and keep patients informed about delays.
• Register patients, take consent and verify medical benefits accurately.
• Handle billing and payments (Cash, Insurance, SHA, Corporate partners) following protocols.
• Maintain accurate patient records, insurance submissions, and participation in Penda Front Desk Projects.
• Manage appointments, petty cash, and relevant reporting.
• Uphold Penda’s culture and collaborate effectively with the Clinical Coordinators and Medical Centre teams.
• Maintain a pleasant, organized, and efficient front desk environment.
• Perform any other assigned tasks aligned to Front Desk operations and patient experience standards.

Key Qualifications & Attributes

• Diploma in Front Office Administration, Customer Service Management, Business Administration, Health Records, or a related business field.
• At least 1 year of experience in a customer-facing/front desk or reception role
• Proven customer service and people skills, with experience working directly with clients or patients
• Fluent in English and Swahili, with strong verbal and written communication skills
• Basic computer literacy, good typing skills and the ability to use digital systems
• Strong attention to detail with the ability to multitask in a fast-paced environment
• Excellent organizational and time-management skills
• Self-motivated, results-oriented, and able to work effectively both independently and as part of a team
• Pleasant, professional demeanour with a positive attitude

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Role Summary:

We are seeking a dedicated and skilled sonographer to join our team. As a sonographer, you will play a vital role in our diagnostic imaging services, utilizing ultrasound technology to produce high-quality images for the diagnosis and treatment of various medical conditions.

Responsibilities:

• Provide imaging services to patients in accordance with established practice parameters and standards of care.
• Process, verify, and maintain patient information accurately.
• Prepare patients for ultrasound procedures, ensuring accurate identification and readiness.
• Produce timely and accurate results following the UltraSound SOPs and standards.
• Review all test results for accuracy and consistency, correlating them with patients’ conditions when necessary.
• Maintain records and filing systems for ultrasound information, equipment, and test results to comply with regulations.
• Order and maintain department supplies, ensuring optimal resource utilization.
• Implement stock control procedures to ensure accountability.
• Conduct weekly and routine maintenance of the ultrasound equipment.
• Adhere to safety and infection control policies and procedures at all times.
• Perform any additional duties assigned by the Branch manager in line with sonography services and Penda Health Services.
• Be flexible to conduct scans in various Penda Medical Centers as assigned.
• Carry out duties in alignment with Penda’s Vision and Values.

Key requirements and attributes 

• Diploma in Diagnostic Radiography/Medical Imaging Sciences
• Valid License to Practice from the relevant regulatory or professional body, if applicable.
• At least 3 years of work experience
• Knowledge of relevant legislation and professional standards
• Computer use skills and experience