Latest Vacancies at GeoPoll

About this Role: We are currently looking for a seasoned Project Assistant in Nairobi, Kenya to join the GeoPoll’s Solutions team. This position will be responsible for working with GeoPoll’s Commercial and Social Business Development teams to develop and maintain data collection activities across a global network of research partners.

They will also be responsible for the oversight of research being conducted at GeoPoll’s Nairobi Call center.

This position will report to the Feasibility Specialist based out of the Nairobi office.

Key Responsibilities

Project development

• Assist with project outreach to GeoPoll’s vast network of over 80 international research organizations
• Co-design data collection strategies that meet GeoPoll and Constituent’s research needs
• Utilize GeoPoll’s variety of survey modes (SMS, CATI, CAPI, MROC, Mobile Web) to meet project needs

Project oversight

• Assist with the oversight of Nairobi CATI call center (Computer Assisted Telephone Interviewing)
• Develop project performance trackers and provide daily updates to GeoPoll constituents
• Maintain strict adherence to GeoPoll’s Research and ethics standards (confidentiality, anonymity, transparency)

Team Management

• Coordinate project implementation strategies with internal GeoPoll teams (Survey Operations, Client Services, Business Development)
• Provide training support to new GeoPoll team members

Qualifications and Skills

• 2+ years experience in survey design and project implementation
• 2+ years experience in basic data prep practices (cleaning raw data, analyzing frequencies, building pivot tables, etc.)
• 1+ years experience managing direct reports
• Extremely self-motivated and highly organized
• Strong verbal and written communication skills
• Ability to take initiative and develop other team members
• Ability to exercise good judgment and discretion in confidential matters
• Enjoys a fun, dynamic and challenging work environment within a start-up culture

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This position will be responsible for conducting remote telephone interviews using their personal Android Smart phone and handset.

Additionally s/he will coordinate across GeoPoll’s network of global offices to conducts CATI research.

Key Responsibilities

CATI Interviewing-

• Initiate live calls to GeoPoll panelists and conduct interviews
• Input survey responses into the GeoPoll CATI application
• Load survey data to the GeoPoll online platform
• Manage survey sample and call sheets for personal work use

Team Coordination-

• Maintain daily check in calls with GeoPoll project leads
• Communicate project updates to internal colleagues though Email, Whatsapp, Skype and mobile phone.

Key Work Equipment

All work equipment must be purchased/owned and maintained by the CATI Interviewer to facilitate remote work duties.

This equipment includes:

• Personal Android Smart phone running ANDROID VERSION 4.4 OR HIGHER
• Charger for personal smart phone
• Personal Headset with two earpieces and a working microphone (this is critical for being able to input data into the application while conducting a call)
• Access to a stable mobile data connection (Wifi, Mobile network) from working space
• SIM card and data used for placing live calls

Qualifications and Skills

• 2+ years experience in Computer Assisted Telephone Interviewing (CATI) or Call Centers
• 2+ years experience with Microsoft Suite (Office, Outlook, Excel, Word)
• Own all required work equipment (please submit pictures of equipment with resume)
• Extremely self-motivated and highly organized
• Strong verbal and written communication skills
• Ability to take initiative and develop other team members
• Ability to exercise good judgment and discretion in confidential matters

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GeoPoll seeks smart, dedicated, and passionate individuals to join our team, and help us improve the lives of citizens around the world through the mobile phone.

About this Role

We are currently looking for a seasoned Survey Operations Administrator in Nairobi, Kenya with experience in questionnaire design and development.

This position is responsible for planning, the design of surveys and determining the appropriate survey methods to use to that is conducive to the nature of the research being carried out.

This position will report to the Survey Operations Manager based out of our Nairobi office.

Key Responsibilities:

• Consult with the Client services team to determine and identify the survey needs and any other specific requirements for various projects
• Develop questionnaires adhering to form, content and research methodologies and ensuring that these also will meet the client’s desired objectives
• Determine and specify details of survey projects, including sources of information, procedures to be used and the design of survey instruments and materials
• Ensure quality control measures are adhered to regarding questionnaire development
• Implement updates and changes in survey implementation and methods
• Produce documentation of the questionnaire development process
• Test surveys to make sure that the intended objectives are well captured and understood and that they will be easy for the respondent to understand
• Evaluate past surveys and the methods underlying them, and their performance to improve future surveys

Qualifications and Skills:

• Bachelor’s degree in research methods, survey methodology and statistics or related fields
• 2+ years experience in questionnaire development
• Extremely self-motivated and highly organized
• Strong verbal and written communication skills
• Excellent analytical and problem-solving skilss
• Ability to take initiative and develop other team members
• Ability to exercise good judgment and discretion in confidential matters
• Enjoys a fun, dynamic and challenging work environment within a start-up culture