Openings at GeoPoll

Responsibilities 

Under the leadership of the Portfolio Manager and Director of Operations, the Program Assistant will be responsible for managing relationships with CATI & CAPI Teams for end-to-end quality data collection and facilitating new relationships with potential CATI & CAPI Teams. Their responsibilities will include, but are not limited to: 

• Overall project implementation, training & support of CATI & CAPI Teams (engagement with other departments) to ensure projects are running at the required standards and pace.
• Daily oversight of the projects assigned to you (performance management, quota management and quality controls) & adherence to GeoPoll standards. 
• Issue resolution and management with data collection teams on the ground.
• Coordinate with internal teams to establish project work plans and timelines for projects, prepare samples and executes deliverable submissions for client projects. 
• In close collaboration with the Director and/or Portfolio Manager, ensure the success of the program management team in meeting contractual and program requirements.
• Organize program documents and manage enumerator trainings so that each adheres to GeoPoll standards and protocols to ensure all enumerators are trained per project prior to starting full data collection.
• Support the portfolio team with project adherence to the data quality standards across the various stages of delivery as assigned by the Portfolio Manager/Director of Operations.
• Manage enumeration teams to maintain full retention of the trained team throughout data collection and ensure at least 5 percent of all calls made by enumerators are graded and reviewed through audio recordings, direct listening or conducting callbacks. 
• Escalate to the Portfolio team and the Portfolio Manager issues and risks that come up for a project in the portfolio so that these can be addressed in a timely manner
• Support the portfolio team with managing vendor project financials to ensure maximum accrual and help track account payables for active portfolios.
• Manage sample frames, prepare samples, and monitor sample performance of individual vendor projects. 

Requirements: 

• Bachelor’s degree in the social sciences, business administration, or similar field is required.
• Minimum 2-4 years of experience in program/project coordination or survey research.
• Excellent attention to detail and organizational skills with the ability to follow through and execute tasks in a proactive, timely manner.
• Willingness to fulfill tasks related to all aspects of a program/project’s lifecycle with an emphasis on administrative tasks.
• Excellent communication skills, including an ability to communicate effectively with clients and to various internal departments related to design, planning, financial management, sales, data processing, marketing and third-party services.
• Advanced problem-solving skills and experience finding solutions for complex projects.
• Familiarity working with development agencies and working with people of different nationalities and backgrounds.
• Independent, self-starter with the ability to take direction from the Portfolio Manager  and to set their own priorities
• Advanced experience with Microsoft Word, PowerPoint and Excel required.
• Must be a proactive, critical thinker with a passion for data
• Must be able to think creatively to solve problems

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Responsibilities: 

• Overseeing the delivery, budget, and quality specifications of projects across multiple modes (SMS, Mobile Web, IVR, CATI – Computer Assisted Telephone Interviews & CAPI – Computer Assisted Personal Interviews) 
• Oversight and day-to-day provision of strategic, operational, financial, and managerial leadership for 5 direct reports and 4 project teams of 20+ staff 
• Managing the project pipeline and resources and providing accurate and timely reporting of status, obligations, and financial deliverables to the executive management team as required 
• Developing, implementing, and maintaining standard policies and procedures for project teams 
• Reviewing status reports and key performance indicators from the Project/Portfolio Team and addressing issues as appropriate 
• Work hand-in-glove with the Business Development team to ensure smooth project handoffs and successful project implementation & execution 
• Providing high-level issue resolution support to clients and team members alike  

Requirements: 

Must-haves 

• Bachelor’s degree 
• 8+ years in Program Management 
• 4+ years in a management role 
• 4+ years in a research-related field (quantitative and qualitative experience required) 
• Experience in managing, designing, implementing, and evaluating multi-country projects 
• Understanding of the fundamentals of international project research 
• Excellent communication and management skills 
• Excellent organizational and leadership skills 
• Expertise in the writing & editing of technical reports  

Nice-to-have 

• Master’s degree (International development or social sciences)