Jobs at Chloride Exide (K) Limited (CEKL)

The job holder Will be expected to;

• carryout repairs of items brought to the workshop, communicate to the clients and manage workshop processes.
• Prepare and facilitate all solar installations, service contracts, call outs and trouble shooting.

DUTIES AND RESPONSIBILITIES.

• Assist the team in designing of systems from main items to wiring diagrams/pictorials for presentation or any other purpose.
• Receive and record items brought into the workshop for repair and have an up-to-date report on their status.
• Diagnose faulty items brought to the workshop to find the root cause of failure, write a report and share with the client and concerned persons.
• Ensure all items brought to the workshop are repaired/returns to clients as per the findings and agreement with the client.
• Process and arrange proper return/replacement of defective item on warranty as per the company policy.
• Monitors repair parts usage to determine if current stock levels are adequate for maintaining repairs schedule and submits monthly requirement to procurement for action.
• Manage and plan for all service contracts. Ensure clients are informed of the visit 3 days in advance. Ensure follow up of expired contracts
• Open jobs in CRM for every solar installation while ensuring jobs are closed as and when they are concluded
• Prepare for all installations, site surveys and call outs by properly coordinating and allocating resources such us technicians and vehicles. Ensure preparations are done a day or 2 before actual installation dates to allow for early departure of the team to site.
• Prepare and send site survey, hand over, service contract and troubleshooting reports to the clients digitally via email. Ensure there is constant commination with the clients in case of any changes in timings etc.
• Ensure installation materials are always available in our stores
• Prepare and request for technicians' payments via petty cash and via sending directly to payables in Nairobi. Ensure all invoices are sent and posted on the system on time and correctly
• Manage day to day interactions with clients either directly or indirectly through receiving both internal and external calls, mail and walk in clients in the technical department.
• Invoicing and requisition of items from stores.
• Monitor all service calls out and ensure clients are billed for all call outs as per laid down policy.
• Research, test and write report for all new items brought for testing.
• Enforce workshop kaizen and the 6s by ensuring that only the required items are in the work shop and all the rest are in their rightful place.
• Participate in weekly and monthly stock take of solar items
• Performs other duties as assigned

REQUIREMENTS & QUALIFICATIONS.

• Bachelor’s Degree in Electrical/ Energy Engineering or related technical field.
• Basic Plumbing & Electrical Certificates will be an added advantage
• Hands-on Installation works in Solar Water Heating, PV & Power Back-up systems
• At least 3 years technical experience in the solar industry.
• Ability to work in a dynamic environment in a small team and enjoy multi-tasking and working under pressure to achieve deadlines.
• Planning and organizational skills.
• Ability to project a positive image for him/ herself and the company.
• Analytical Skills
• Quick learner, capable of grasping the structure & intricacies of the energy business & markets.
• Self-motivated with persuasive, enthusiastic and client-centric focus.

go to method of application »

The After Sales Technical Support Engineer will be responsible for providing high-level technical support to customers, partners, and internal teams for Chloride Exide’s energy storage solutions. This role ensures that post-installation performance, troubleshooting, and customer satisfaction are handled efficiently and professionally.

DUTIES & RESPONSIBILITIES.

• Technical Support & Troubleshooting.
• Provide timely and effective technical support for battery energy storage systems (BESS), hybrid inverters, BMS, and related components.
• Diagnose and resolve system faults, performance issues, and hardware failures.
• Conduct field visits or remote diagnostics to support clients and installation partners.
• Customer Support & Relationship Management- Serve as the primary point of contact for all after-sales technical queries.
• Ensure high levels of customer satisfaction through proactive communication and problem resolution.
• Provide product guidance and operational training to customers and technicians.
• Product & System Management.
• Collaborate with engineering and R&D teams to relay customer feedback and identify product improvements.
• Assist in the commissioning, configuration, and monitoring of installed systems.
• Maintain accurate service records, warranty claims, and feedback documentation.
• Training & Documentation.
• Deliver technical training sessions to field technicians, service partners, and clients.
• Prepare detailed service manuals, troubleshooting guides, and training materials.
• Stay updated on product developments and emerging technologies in energy storage.
• Quality & Performance Monitoring.
• Track performance of installed systems and identify opportunities for optimization.
• Support the continuous improvement of after-sales processes and service delivery.

QUALIFICATION & EXPERIENCE.

• Bachelor’sDegree in Electrical Engineering, Mechatronics, Renewable Energy, or related field.
• Minimum of 3 years of hands-on experience in technical support or maintenance of energy storage or solar PV systems.
• Strong understanding of lithium-ion batteries, hybrid inverters, BMS, and power electronics.
• Proficiency in using system monitoring tools, remote diagnostics platforms, and mobile apps.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work independently and travel as needed within Kenya and the East African region.
• Customer-centric mindset