Jobs at Zipline

We are looking for a highly motivated and skilled data analyst to build out system health and performance monitoring within the Systems Engineering team, working closely with the team’s Senior Data Scientist. This role will play a key part in identifying critical fleet issues, improving safety, and removing barriers to Zipline’s growth. The successful candidate will work closely with engineers across Zipline, helping them understand the performance of their systems and how they relate to others, as well as senior leadership, assisting in measuring key company metrics. The ideal candidate has deep experience in data analytics, particularly in monitoring real-world hardware and/or operations, and can work adeptly with both highly technical and non-technical stakeholders to extract actionable insights from complex technical data.

What You’ll Do

• Design and build data analytics solutions, including monitoring dashboards, alerting tools, and ad hoc analyses, to track Zipline’s core flight reliability and safety metrics.
• Collaborate with System Engineers and partner teams to track the health of hardware, software, and operational systems.
• Create software scripts (in SQL and Python) to extract system performance data from raw flight logs.
• Work autonomously with other Data Scientists and Analysts across the company to create and maintain shared data models in our data warehouse, ensuring company-wide access for analytics and reporting.
• Ensure that we are following best practices for efficient data access across multiple technical systems.
• Serve as a source of knowledge and expertise, assisting team members across the company in locating and reporting on their own data.

What You’ll Bring

• 3+ years of experience in data analysis or business intelligence, preferably related to hardware-software systems or operations.
• Strong proficiency in data visualization tools such as Mode, ThoughtSpot, Looker, Tableau, PowerBI, or similar.
• Experience writing SQL queries to extract, manipulate, and aggregate large datasets from relational databases, including complex joins, aggregations, and window functions, with the ability to optimize and debug queries for performance and readability.
• Experience working with Snowflake’s cloud data platform or comparable data warehouse/data lake tools.
• Excellent problem-solving and analytical skills.
• Strong communication skills, with the ability to present complex data in a clear, concise manner to both technical and non-technical audiences.
• Ability to work independently and manage multiple projects simultaneously.
• Inherent self-motivation, adaptability, and creativity.

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As a Flight Operations Lead at Zipline, you will be directly responsible for your team's success, ensuring optimal productivity and output. Your responsibilities encompass goal-setting, performance measurement, effective workload distribution, talent development, consistent feedback provision, and inter-team coordination. This role is based in Kisumu, Kenya.

What You'll Do  

Team-level Responsibilities:

• Define clear, ambitious goals aligned with Zipline’s overall country and global objectives.
• Ensure clarity on priorities and KPIs that measure team performance effectively.
• Identify early gaps (people, tools, skills) and communicate proactively to secure needed resources.
• Delegate strategically, enabling team members to lead and own important projects.
  Encourage growth by assigning tasks slightly above team members' current skill levels.
• Facilitate effective collaboration and integration of your team’s work with other teams within Zipline.

Individual-level Responsibilities:

• Assist each team member in effectively prioritizing their workload.
• Guide the team in collectively prioritizing tasks and comfortably declining or deferring tasks when needed.
• Conduct regular check-ins to evaluate progress and provide necessary course correction.
• Understand and support the long-term professional goals of each individual.
• Foster each team member’s development by ensuring a clear path for professional growth.
• Provide proactive feedback when team members either fall short of expectations or can expand their growth potential.

What You'll Bring 

• 4+ years in engineering, troubleshooting and maintenance
• Experience in the aviation industry
• Proven record of exemplary performance in direct and indirect operational roles, able to "lead by example."
• Relevant experience in aviation and adherence to regulatory compliance.
• Analytical mindset—able to leverage data effectively for decision-making.
• Excellent conversational and interpersonal management skills.
• Experience leading change management initiatives and communicating effectively through transitions.
• Strong judgment in discerning when and how decisions should be made.
• Ability to foster team cohesion and collaboration.
• Demonstrated mentorship and coaching capabilities.
• Critical thinking skills with a clear focus on customer experience and understanding customer needs.