Collaborate with MD in setting and driving organizational vision, operations strategy, and revenue and profit generation.
Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning.
Identify potential business opportunities and markets through market research (expansion and sales departments) and conduct analysis.
Use financial techniques to improve sales revenue. Monitor sales progress to ensure that corporate goals are being met. Prepare daily sales reports and forecasts, and provide insights and recommendations for immediate improvement.
Prepare and present business proposals, pitches, and presentations to management.
Monitor and analyze key performance indicators (KPIs) to evaluate the effectiveness of business development efforts.
Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met.
Support to ensure effective recruiting, onboarding, professional development, performance management, and retention.
Support to ensure compliance with national and local business regulations, and take appropriate action when necessary.
Analyze internal operations and identify areas for process enhancement.
Develop and implement Standard Operating Procedures to facilitate execution of the Operational Plans.
Develop a plan for implementing new business processes to support the measurement of business performance and progress.
Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with MD.
Oversee operations, support HR, and finance, and partner with MD in sales management so that sufficient investment capital can be budgeted for near-term growth targets.
Manage capital investments and expenses aggressively to ensure that the company achieves investor targets for growth and profitability.
Monitor performance with tracking software take corrective measures when necessary, and prepare detailed updates and forecasts.
Build and maintain trusting relationships with key customers, clients, partners, and stakeholders.
Ensure all departments are fully informed of operational objectives.
Conduct regular meetings with department heads to ensure that priorities are clear.
Monitor departmental performance against performance goals.
Accountable for developing and managing the operational expense budget, driving cost reductions, cost efficiencies, and optimized resource management.
Develop, establish, and direct the execution of operating policies to support overall company objectives.
Implementation of the Corporate Risk Mitigation Plan, which includes the coordination of periodic business audits and follow-up plans for corrective action and continuous improvement.
Manage emergency response to situations and liaise with external stakeholders such as fire and police departments, insurance, legal and regulatory agencies, etc.
Assess the principal risks for the company and to ensure that these risks are being monitored and managed.
Ensure that processes and systems are in place and updated to mitigate operational, financial, legal, and reputational risks.
Monitor and oversee the inventory management process.
Oversee and streamline the logistics process and fleet management within the company to ensure on-time and accurate deliveries to customers.
Support departmental teams under direct report to develop work plans to enable them to achieve set business goals.
Qualification:
Bachelor’s degree in Business Administration and Marketing or related field.
At least 5 years’ experience in operations/logistics/warehouse management in the retail industry.
Track record of effectively leading, and scaling up performance- and outcomes-based organization and staff; ability to point to specific examples of having developed and operationalized strategies that have taken an organization to the next stage of growth.
Ability to work with senior managers and build effective work relationships with the team.
Leadership, coaching, and relationship management experience; senior management experience and talent management.
Unwavering commitment to the retail business environment(FMCG).
Thorough commitment to the organization’s mission.
Excellence in organizational management with the ability to coach staff, manage, and develop high-performance teams, set and achieve strategic objectives, and manage a budget
Strong marketing, and public relations experience with the ability to engage a wide range of stakeholders and cultures
Strong written and verbal communication skills; a persuasive and passionate communicator with excellent interpersonal and ability to interact with different cultures.
Action-oriented, entrepreneurial, adaptable, and innovative approach to business planning
Ability to work effectively in collaboration with diverse groups of people
Passion, idealism, integrity, positive attitude, mission-driven, and self-directed
Actively engage in business development activities in liaison with the property manager and the Quality Control and Valuations Manager.
Maintaining an excellent customer service relationship with landlords, tenants, and co-workers.
Stay on the cutting edge of market conditions, trends and product knowledge, competition while ensuring the same strength is with the co-workers.
Ensure timely collections of all rent, service charges, and utility bills.
Oversee and direct efforts to maximization of rental income and high occupancy through sales and marketing plans.
Adhere to the Standard Operating Procedures.
Prepare and deliver all legal and formal notices by state law and company standards, including but not limited to late notices, change-in-term notices, and lease violations.
Resolve landlord and tenant complaints and direct pertinent issues and matters to the Property Manager.
Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evections or another legal proceeding; ensure all evictions and legal proceedings are followed through to completion.
Assist and ensure all customer complaints are handled promptly and appropriately.
Participate in planned resident activities.
Management of tenancies from onboarding/lease to tent exit/move-out in liaison with field managers.
Liaising with field managers and landlords for timely and successful completion of maintenance requests.
Letting vacant units or spaces Inspecting property conditions and coordinating maintenance activities Manage budgets, accounts, rent collections, and tenant notices
Create and distribute marketing materials to attract new tenants.
Report any problems or issues to the property manager.
Other tasks or duties as assigned by the supervisor.
Qualifications
A Bachelor of Commerce Degree or another business degree from a recognized university.
A Bachelor’s degree in Real Estate will be an added advantage.
Proven work experience as an Assistant Property Manager or similar role
KCSE mean grade C+ or above
Fluent in spoken and written English.
Computer literacy; working knowledge of MS Office suite
Ability to operate and understand personal computer functions and company utilized software packages.
Excellent communication skills, both verbal and written.
Strong organizational and time management skills with the ability to prioritize wisely.
Good customer relationship management skills.
Excellent interpersonal and conflict resolution skills.
Good understanding of basic accounting practices.
Knowledge of on-site maintenance requirements, including dealing with vendors and contractors.
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