Vacancies at Jubilee Insurance

Job Ref. No: JLIL 307

Role Purpose

• The role holder will be responsible for ensuring effective evaluation and assessment of risks associated with life insurance policies to contribute to the achievement of the business' financial objectives. The role holder will carry out duties in line with compliance of underwriting and member registration activities and processes.

Main Responsibilities

Operational

• Underwriting– Risk assessment, classifying of risk and pricing accordingly. Ensure that new clients comply with life insurance and pensions regulation relating to KYC and anti-money laundering guidelines.
• New Business Issuance–Ensuring timely issuing of new business within given TAT.
• Policy Document Preparation – Signing of policy documents as per the authority limits.
• Data Management – Ensuring data relating to new business is continuously updated and well maintained and handled with utmost confidentiality.
• Customer Care–Ensuring timely response to customer queries and requests and adhering to “get it right the first time” policy. Liaise with tied agents and intermediaries to achieve issuance of policies within given timelines.
• Book medical fees for doctors in the system and pay medical fees to doctors assigned to you within 30 days of Invoice.
• Keep up to date with industry changes and maintain good working relationships with our various stakeholders.
• Manage the not taken up policies to ensure conversion of pending proposals to issued business within given timelines.
• Monitor changes of policy premium status, identify and address process gaps within the New business function.
• Carry out financial underwriting for given policies and implement other activities aimed at improvements of new business persistency.
• Projects – Implementing projects relating to new business aimed at improving efficiency and accuracy.
• Maintain documents registry for scanned application forms and medical reports.
• Any other responsibility may be assigned by your supervisor or management from time to time.

Corporate Governance

• Underwriting Guidelines. Apply underwriting guidelines and policies to determine whether an applicant meets the criteria for coverage.
• Compliance. Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Culture

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning. Create personalized development plans that align with your career aspirations and the organization's objectives.

Key Competencies

• Data Analysis
• Visionary Leadership
• Entrepreneur spirit
• Market awareness
• Customer focus
• Continuous Innovation
• Ownership & commitment
• Team spirit

Academic Background & Relevant Qualifications

• Bachelor’s degree in Insurance, Finance, Business or any other related course
• Diploma in Insurance.
• LOMA/CII/IIK Qualification will be an added advantage.
• Minimum 1-2 years’ experience in a similar role

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Job Ref. No: JLIL 307

Role Purpose

• The role holder will be responsible for supervising and coordinating all aspects of the Retail Agency sales workstream.
• The role holder will develop and execute strategies to enhance agency sales productivity, increase headcount, oversee recruitment and training, and cultivate a high-performance sales culture. This role will play a critical part in driving agency sales growth, ensuring market penetration, and expanding Jubilee Life Insurance Limited’s market share in Kenya.

Main Responsibilities

Strategy

• Implement strategies to achieve the set retail agency new business sales budget in number of Policies, Annualized premium and persistency.
• Establish and execute plans to improve business retention and persistency ratios within the Retail Agency Sales Channel.
• Design recruitment strategies to build a strong agency network by sourcing and onboarding high-performing Heads of Agencies and Sales Managers.
• Develop and monitor performance management frameworks to set, evaluate, and enhance the Key Performance Indicators (KPIs) for the agency sales force.
• Identify and cultivate key partnerships with corporate entities, check-off institutions, and other potential markets to facilitate sales opportunities.
• Work closely with the marketing team to design and execute innovative campaigns to drive market penetration and strengthen brand positioning.

Operational

• Supervise, motivate, and support the team of Heads of Agencies and Sales Managers to ensure they meet their sales and persistency targets.
• Establish and implement robust sales tracking mechanisms to monitor performance and drive timely interventions.
• Coordinate the recruitment, onboarding, and continuous training of sales teams to enhance their skills and improve sales effectiveness.
• Support the execution of business expansion strategies through sales initiatives and innovative product positioning.
• Provide coaching and mentorship programs to empower the agency sales team for sustained high performance.
• Lead periodic business reviews and performance evaluations to identify areas of improvement and optimize sales efficiency.

Corporate Governance

• Ensure all sales activities comply with the Insurance Regulatory Authority (IRA) guidelines, company policies, and industry best practices.
• Maintain oversight on adherence to internal governance frameworks, including sales ethics, financial compliance, and reporting structures.
• Provide periodic reports on the performance of the agency sales team, including risk assessments and compliance adherence.
• Collaborate with legal, risk, and compliance teams to mitigate potential operational and reputational risks.

Leadership & Culture

• Promote diversity, equity, and inclusion within the agency sales team, ensuring a collaborative and inclusive work environment.
• Develop leadership talent within the agency sales structure by mentoring and coaching future sales leaders.
• Encourage open communication, teamwork, and knowledge-sharing across the sales function.
• Champion innovation by supporting new ideas, process improvements, and the adoption of emerging sales strategies.
• Recognize and reward high performers to reinforce a high-energy, goal-oriented sales culture.
• Foster a culture of accountability, performance, and excellence within the Retail Agency Sales Channel

Key Competencies

• Leadership & People Management. Ability to lead, mentor, and inspire high-performing sales teams.
• Sales Strategy Development. Strong capability in formulating and executing sales strategies for business growth.
• Market Development & Penetration. Expertise in identifying new market opportunities and establishing strategic partnerships.
• Negotiation & Relationship Management. Strong skills in engaging stakeholders and building long-term relationships.
• Performance Management. Ability to set and track KPIs to drive a results-oriented sales culture.
• Analytical & Problem-Solving Skills. Data-driven decision-making and strategic problem resolution.
• Regulatory & Compliance Awareness. In-depth understanding of insurance regulations and governance frameworks.
• Culture Building & Team Engagement. Ability to foster an inclusive and high-performance team culture.

Academic Background & Relevant Qualifications

• Bachelor’s degree in business, Insurance, Marketing, or a related field.
• ACII/AIIK or COP (Insurance) Certification and registration with the Insurance Regulatory Authority (IRA).
• Master’s degree in business, Sales Management, or a related field will be an added advantage.
• Additional certifications in Sales Management, Leadership, and IT skills will be advantageous.
• Minimum 10 years of experience in sales management, preferably within the insurance industry.
• Proven experience in leading and managing a large retail agency sales team, driving sales targets, and achieving growth objectives.
• Strong knowledge of Life Insurance products, sales distribution channels, and regulatory requirements.
• Demonstrated success in market expansion and penetration strategies.
• Experience in budgeting, forecasting, and sales performance analysis to drive data-driven decision-making.
• Ability to navigate complex stakeholder relationships with corporate partners, regulators, and industry leaders.