Vacancies at KCB Bank Kenya

Job Description

• Gathering and analyzing information, formulating and testing hypotheses, and developing and communicating recommendations.
• Support the Group Strategic Planning and Consolidation Processes; overall liaison of template dissemination, engagement meetings, collation, and presentation.
• Cascade of approved plan and monthly review against plan.
• Prepare Performance and Strategy Papers to EXCO and GMC.
• Provide management of the overall strategy execution, working in conjunction with responsible line leaders and the corporate staff.
• Support target setting and own accepting any revisions or changes to the targets or the plans that support achieving the targets.
• Manage strategic initiatives validation, sizing and tracking and a unit level.
• Provide on-going performance management of work stream sponsors, leads and initiative owners on the successful execution of the strategy.

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Job Description
KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10

• Deliver the sports sponsorship strategy through execution of Rally, Golf, KCB Sports teams and other sports platforms ensuring assets are optimized for brand love and commercialization. 
• Develop brand experience strategies to increase brand visibility, engagement, and revenue across key priority customer value propositions. 
• Integrate Brand Experiences across multiple touchpoints in the business to ensure high levels of visibility, interaction, and engagement internally and externally.
• Provide technical expertise and tool kits to Group Subsidiaries in developing and executing effective brand experience strategies with a smart nexus between Group-wide and localized branding.
• Ensure that all branding and marketing activities, including events and market activations, embed the desired brand identity and experience.
• Ensure execution of all sponsorships, events and partner interactions comply to the KCB brand strategy and group brand management policies; maintain proper governance and compliance.
• Develop event and partnerships budget forecasts based on pre agreed deliverables; ensure adherence to budgets, reputational risks by engaging widely and building in mitigations.
• Design and develop effective tools and intelligence needed to track, monitor, and measure performance of the brand experience strategy as well as document lessons and case studies to develop best practice. 
• Conduct effective consumer research and insights that reveal hidden and unhidden customer insights on the brand and develop effective brand engagement metrics that shall be used to measure the brand fitness across all channels of communication; includes metrics for tracking brand funnel from awareness to advocacy.
• Provide leadership, coach and inspire Sports Sponsorship and Activation team members ensuring brilliant execution across all projects. 

Academic & Professional
Education 

• Bachelor’s Degree
• Marketing, Advertising or Business Management RQ

Professional Qualifications

• CIM RQ
• Masters Degree MBA AA

Experience

Total Minimum No of Years’ Experience Required

• 8 Years 

Detail  Minimum No of Years

• Brand Communications and Management     8 ES 
• Multi-channel marketing
• Agency/partnerships management 6 ES 
• Market research and analytics    4  ES
• Sports Sponsorship Marketing/Management     4 ES
• Budget management    4   ES
• Strategy development    4  ES
• Employee brand advocacy    2  DE
• Change management    2  DE
• FMCG Experience 2

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KEY RESPONSIBILITIES

• Develop and maintain the technology strategy and roadmaps for the channels and payments domain in alignment with business goals and industry best practices. This will involve With an understanding of the bank's channels and payments technology landscape, identify gaps, and develop / maintain the technology strategy and roadmaps for the channels and payments domain in alignment with business strategy, goals and industry best practices.
• Collaborate with business stakeholders, product owners and other architects,  design and document the target state architecture for channels and payments, considering scalability, reliability, security, and performance requirements. This includes defining the architectural components, interfaces, and data flows within the domain.
• Define and enforce architectural principles, standards, and guidelines to ensure consistency and compliance across systems and applications. You will apply governance processes to review and approve architectural designs, ensuring they align with the overall enterprise architecture.
• Collaborate with project teams to translate business requirements into technical solutions, ensuring they align with the overall channels & payments domain architecture and meet quality standards. You will provide guidance and support during the development, integration, and implementation of channel and payment systems.
• Support the Bank to evaluate and recommend platforms, third-party solutions, and technologies that can enhance the capabilities and performance of the channels and payments domain. You will assess vendor offerings, conduct proof-of-concepts, and provide recommendations based on your expertise.
• Build strong relationships with business stakeholders, product owners, and technology teams to understand their needs and priorities, enabling the provision of architectural guidance and ensuring technology alignment with business requirements on the capabilities needed to support their needs.
• Collaborate with Technology operations and business continuity teams to support in the development and maintenance of robust disaster recovery and business continuity plans and the efficiency of the processes in the Channels & payments domain area.
• Stay up-to-date with industry trends, emerging technologies, and regulatory changes related to channels and payments. You will monitor advancements in areas such as digital banking, mobile payments, open banking, and regulatory compliance and appropriately influence the evolution / compliance of technology solutions.
• Develop and maintain detailed solutions & processes documentation on this domain area
• Communicate architectural decisions, strategies, and roadmaps to executive leadership and other relevant stakeholders.

DAILY RESPONSIBILITIES: 

• Design and document end-to-end solutions for channels (online banking, mobile banking, ATM) and payment processing systems (e.g., card payments, digital wallets, payment gateways) based on business requirements and industry best practices.
• Provide technical leadership and guidance during the development, integration, and implementation of channel and payment systems.
• Ensure that all channels and payments solutions comply with industry standards, regulatory requirements, and data privacy policies, with a focus on maintaining the highest levels of security. Address the accrued technical debt in the channels & payments domain
• Participate in the quality assurance activities related to channels & payments solutions and their underlying infrastructure
• Conduct architecture reviews and provide guidance to development teams to ensure adherence to architectural standards and best practices.

CHALLENGES: GIVE ONE EXAMPLE OF THE CHALLENGES ENCOUNTERED IN THIS JOB

• Understanding where the Enterprise is headed into the future, providing valuable input to other viewpoints of the Enterprise Architecture. 
• Development of the Channels & payments Technology strategy and leading in the execution.

Academic & Professional
Education

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or a related field of study    RQ
• Masters Degree Technology / Business    AA

Professional Qualifications    

• TOGAF    DE        
• AWS Certified Solutions Architect, Azure Solutions Architect.
• Cloud Solutions Architect (AWS or Azure or GCP) AA
•  Networking Certifications    RQ

Experience

Total Minimum No of Years’ Progressive Technology Experience Required  

•  10 Years 

Detail    Minimum No of Years    Need Type

• 10+ years progressive experience in Information Technology    10    RQ
• Experience in at least two IT disciplines such as (Channels & Payments, Integrations, Cloud)     7    RQ
• Deep understanding of the end-to-end channels and payments landscape, including core banking systems, payment processing, digital channels, card systems, and associated technologies    7    ES
• Exposure to multiple, diverse technologies, cloud, and processing environments    5    ES
• Excellent understanding of software delivery processes, and methodologies (i.e. waterfall, agile, hybrid) & DevOps    7    ES
• Strong understanding of security principles, regulatory compliance, data privacy, and best practices in channels & payments.    5    ES
• Exceptional interpersonal skills, including teamwork, facilitation, and negotiation    5    ES
• Excellent planning and organizational skills with ability to breakdown complex items to actionable elements    5    ES
• Familiarity with graphical modeling approaches, tools and model repositories    5    ES
• Ability to balance the long-term ("big picture") and short-term implications on individual components and projects    5    ES
• Ability to liaise with all levels of management and subject matter experts across the industry and within the organization to drive adoption of Enterprise Architecture    5    ES

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 KEY RESPONSIBILITIES

•  Develop and maintain the enterprise architecture strategy for Data & Analytics, aligning it with the Bank's business goals and objectives.
•  Develop and maintain the high level and low-level architecture blueprints of data and analytics domain.
•  Architect analytics solutions and capabilities such as data mining, predictive analytics, machine learning, and artificial intelligence, to extract actionable insights from data and drive strategic decision-making, risk management, and customer engagement.
•  Design data integration solutions to facilitate seamless data exchange and interoperability between disparate systems, applications, and business units, enabling a unified view of enterprise data.
•  Collaborate with business leaders, data scientists, and Technology teams to understand data requirements and formulate an architecture that enables efficient and effective analytics.
•  Support in the selection and implementation of data platforms and technologies to enable the collection, storage, and processing of large volumes of structured and unstructured data from various sources.
•  Optimize data infrastructure architecture to improve performance, scalability, and cost-effectiveness, leveraging cloud computing, containerization, and other modern technologies to support evolving business needs.
•  Provide technical leadership for data initiatives and projects from conception to implementation, ensuring alignment with business objectives, project timelines, and budget constraints.
•  Explore emerging trends and technologies in data management, analytics, and artificial intelligence, and assess their applicability to the bank's data strategy, driving innovation and competitive advantage.
•  Develop and maintain comprehensive documentation for data and analytics architectures, standards, and guidelines.

DAILY RESPONSIBILITIES:

•  Work closely with data engineering teams to define data integration strategies and design scalable data pipelines.
•  Evaluate and recommend innovative solutions and tools that enhance the bank's data and analytics capabilities.
•  Engage with business stakeholders to understand analytics requirements and translate them into data architecture solutions.
•   Collaborate with cross-functional teams to ensure alignment with architectural standards and facilitate effective communication.
•  Develop action plans to  close capabilities  gaps in the subject domain area while addressing the accrued technical debt in the data domain

Academic & Professional

Education    

• Bachelor’s Degree   Bachelor's degree in Computer Science, Computer Engineering, Information Technology or a related field of study   RQ
• Masters Degree Technology / Business   AA

Professional Qualifications  

• TOGAF   DE
• Database Administration Certifications   DE
• Data Management & Analytics Certification   
• AWS Certified Solutions Architect, Azure Solutions Architect.
• Cloud Solutions Architect (AWS or Azure or GCP)   RQ

Experience

Total Minimum No of Years’ Progressive Technology Experience Required  

• 10 Years 

Detail   Minimum No of Years   Need Type 

• 10+ years progressive experience in Information Technology   10   RQ
• Experience in at least two Technology such as (Database administration, Data warehousing, Analytics, Cloud)    7   RQ
• Extensive knowledge of data modeling, data warehousing, business intelligence, and analytics technologies.   7   ES
• Experience with hybrid data architectures and migrations from on-premises to the cloud and vice versa.   5   ES
• Familiarity with regulatory requirements related to data privacy and security in the financial industry.   3   DE
• Strong understanding of data governance principles and best practices.   3   ES
• Excellent understanding of software delivery processes, and methodologies (i.e. waterfall, agile, hybrid) & DevOps   3   ES
• Exceptional interpersonal skills, including teamwork, facilitation, and negotiation   5   ES
• Excellent planning and organizational skills with ability to breakdown complex items to actionable elements   5   ES
• Knowledge of all components of holistic enterprise architecture   5   ES
• Familiarity with graphical modeling approaches, tools and model repositories   5   ES
• Ability to balance the long-term ("big picture") and short-term implications on individual components and projects   5   ES
• Ability to liaise with all levels of management and subject matter experts across the industry and within the organization to drive adoption of Enterprise Architecture   5   ES

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KEY RESPONSIBILITIES:

• Achieve Insurance sales targets in accordance with the budgets provided; Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of General and Life insurance products.
• Retention of customers within the assigned portfolio – Ensure retention ratio of 85%.
• Drive the Life Partnership and ensure that set life sales budgets are met.
• Provide pipeline data as requested. Monitor own sales performance on a daily, weekly, and monthly basis and provide results to the Sales Managers.
• Own customer queries and complaints around insurance products and resolve in a timely manner.  Escalate any unresolved queries to the Line Manager or the Head Office Bancassurance team.
• Ensure accuracy of each application and all other customer documents. Accountable for the accuracy and quality of each application and supporting documents completed and submitted. 
• Ensure all claims are reported to Head office Bancassurance team as guided while providing timely feedback to the clients. Assist the client to attach relevant documentation and have claim forms well completed.
• Ensure premiums are collected strictly as per the credit control policy. 
• Conduct Branch staff training on Bancassurance products.
• Ensure compliance to the Group’s policies in delivering day-to-day business expectation.

Academic Qualification

• Bachelor’s degree in insurance, Actuarial Science, Marketing or Business Related from a Recognized Higher Learning Institution 
• Master's Degree will be an added advantage. 

Professional qualification

• Certificate /Diploma/ Higher Diploma in Insurance, BCOM (Insurance Option) BSC (Actuarial Science) Marketing and Fellow of the Life Management Association (FLMI)

Work experience.

• One (1) Year work experience in Bancassurance, General or Life Insurance sales 
• Six (6) Months experience in a customer facing role or relationship Management. 
• Knowledge of Insurance Products 

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Job Description

This challenging opportunity to contribute to the growth of our business will involve the following:

• Deliver set sales targets in asset and liability for KCB Bank.
• Provide excellent customer service.
• Participate in product campaigns to ensure product information is readily available to customers.
• Conduct door-to-door direct selling.
• Seek customer feedback on bank products.
• Provide regular sales reports.

QUALIFICATIONS AND EXPERIENCE

For the above position, the successful applicants should:

• Be a graduate from a recognized university.
• Must have a minimum Mean grade of C- (Minus) in K.C.S.E.
• Have excellent analytical and interpersonal skills.
• Have a passion and commitment to quality service.
• Have excellent verbal and written communication skills.
• Have the ability to meet stringent targets within defined deadlines.
• Experience in sales or client relationship management will be an added advantage.

To be considered, your application must have:

• A copy of your ID.
• Degree certificate.
• KCSE certificate.
• Birth certificate (of self).

The above positions are demanding roles and the Bank will provide a competitive package for the right candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log into our Recruitment Portal and submit your application.