Vacancies at Kingdom Bank Limited

Reports to: Branch Manager

Location: Head Office

To provide branch-based business banking, sales and service facilities to business customers requiring financial products and service solutions

Responsibilities

• Will be responsible for growing and retaining customer base on Transaction Accounts, Current Accounts, and Savings Accounts as well as growing and managing all Business loans portfolio and Digital Products and services.
• Minimize exposures to and impact of operational risks through the application of policies and procedures.
• Generate target audience lists and sales call plans; implement and make call reports as well as customer visits.
• Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures.
• Promoting and selling a range of appropriate Kingdom Bank product offerings and solutions that meet the financial needs of business customers.
• Cross-selling additional products & services to existing customers.
• Mining existing customer data to identify expansion and/or additional business opportunities.
• Identifying opportunities to migrate top-end customers.
• Completion and submission of credit application information requirements together with supporting documents.
• Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
• Ensure adherence to all bank’s prescribed processes, standard operating procedures, and Central Bank of Kenya requirements.

Qualifications

• Bachelor’s degree in Commerce/Business related field.
• Have a minimum of 3 years working in the Banking Industry, with exposure in Micro and SME businesses.
• Experience in sales.
• Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry.
• Able to apply Financial knowledge and skills to achieve business goals.
• Able to identify and minimize potential and inherent risks in banking.
• Communicates effectively and can explain complex Business issues.

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Reports to: Branch Manager

Location: Head Office

To provide branch-based personal banking sales and service facility to individual customers requiring standardized financial product and service solutions.

Responsibilities

• Meet personal banking sales targets both in number of accounts, Deposits and Personal Loans through recruiting new customers and cross selling to existing customers.
• Generate target audience lists and sales call plans; implement and make call reports as well as customer visits
• Identify business opportunities around salary processing schemes, signing MOUs for personal loans & High net worth individuals.
• Relationship management of existing personal banking customers.
• Grow Personal Accounts, personal loan book and income
• Handling and monitoring customer enquiries and complaints effectively to ensure retention and loyalty
• Ensures that all new businesses are in line with AML/ KYC and CTF laws and regulations and customer information is regularly updated.
• Ensure adherence of all bank’s prescribed processes, standard operating procedures, and central bank requirements.
• Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures.
• Under Asset products, will be responsible for growing and managing Check off loans, Salary Loan, Salary Advance and Digital Products & Services, as well as retaining customer base on Salary Accounts, Savings Accounts and Junior Accounts.

Qualifications

• Bachelor’s degree in Commerce/Business related field.
• Have a minimum of 3 year working in the Banking Industry with exposure in Micro and SME businesses
• Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
• Able to apply financial knowledge and skills to achieve business goals
• Able to identify and minimize potential and inherent risks in banking
• Communicates effectively and can explain complex Business issues
• Track record of motivating, managing, and developing individuals and teams to achieve results

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Reports to: Regional Manager, Zone A

Location: Head Office

The purpose of the role is to manage the branch to achieve growth and profitability through sales and business development activities, best in class customer service to customers to maximize relationship building so as to achieve the bank strategy to “grow market share by building our reputation as an efficient, innovative and customer centric enterprise bank.

Responsibilities

• Primarily responsible for achieving the branch performance targets in: funding growth/retention of assets and liabilities, transactional Banking, Insurance, Leasing, PAR, net interest income and profitability
• Primarily responsible for all loan applications approved at branch level including timely completion and approval within quality parameters determined by KB lending policy
• Maintains a complete understanding of all KB products offered via the KB distribution channels, with knowledge sufficient to discuss product, attributes fully and confidently. Emphasis will be on engaging with clients to complete full financial analysis with goal of widening clients’ relationship with KB.
• Training of all staff on products, service, policies, procedures, branch security, health and safety and consumer protection
• Ensure the front line team are engaging customers for upselling and cross selling to ensure uptake and utilization of banks products and channels
• Endeavors to increase deposits by new and existing clients by identifying and evaluating client needs’ through observation, listening and questioning techniques, and ensuring quality recommendations that will satisfy the client and influence their decision-making process towards KB and therefore meeting KB longer term strategic goals
• Primary responsibility for the promotion of KB in the region to; existing and prospective clients, professionals and businesses by way of; networking activities, call programs, marketing and promotional campaigns, sponsorship initiatives, community involvement and sales and product seminars
• Contributes to market acceptance by liaising with the Marketing Department over developments in the marketplace on any new products/procedures

Strategic input and planning:

• Contributes to the completion of the KB Retail Operational plan by preparing and implementing a branch business plan that encompasses strategies for performance on regional growth objectives
• Prepares branch budgets for approval and contributes to the overall control of expenditure by monitoring costs and reporting on performance against budget variations
• Responsible for developing a branch training plan so that staff members are able to meet targets and/or exceed their individual performance targets
• Develops a plan for the promotion and maintenance the KB brand in the region in consultation with the Business Development Manager and Marketing department

Leadership & Management:

• With the assistance of Human Resources, is responsible for the induction of branch staff
• Contributes to the ability of staff to meet performance objectives by providing day to day supervision, training and support and leading performance processes in accordance with KB policies and procedures
• Responsible for identifying and developing career path opportunities for staff within and outside the branch
• Contributes to the development of staff by assisting with the interpretation and implementation of operational policies and procedures
• Responsible for assigning tasks to staff, scheduling and monitoring work and reviewing results for timeliness, accuracy and quality

Qualifications

• University Degree from a recognized university
• Diploma in banking is an added advantage
• 6years’ experience in banking with at least 2 years in operations and 2 years in sales and business development