Various Vacancies at Trident Insurance Company Ltd

Trident Insurance Company Limited is incorporated in Kenya and licensed to transact General Insurance business. It was licensed and began full operations in 1982. Trident Insurance has a team
of highly qualified, dynamic and experienced staff who offer professional and personalized insurance services efficiently. Our operations are run on a customized automated systems to provide effective services to the Trident Clientele. We pride ourselves of strong asset base and unique countrywide branch network; ensuring convenient service delivery and superior quality service.  

Trident envisages of becoming a highly reputable Insurer and market leader in service offering with professionalism and integrity.  We strive to achieve this by being a customer-oriented company,
thus enabling us to achieve our main goal - Leading Insurance in Africa.  Since inception, Trident has earned the reputation of being a reliable insurance company and continues to offer tailor made products and services to our clients. 

Trident Insurance Company Limited seeks to recruit qualified, competent, result-oriented individuals to fill the following vacant positions: 

JOB REF TICL/001/2024  

Job Purpose

Reporting to the Head Sales & Marketing, the Branch Manager will be responsible for Business  Development and Marketing of General Insurance Business and ensure branch growth,
development and profitability by effective implementation of company procedures and guidelines to meet company objectives hence grow production levels. 

Job specification

• Meet production level targets for the branch 
• Identify new marketing initiatives through designing marketing and sales strategies.
• Ensure all risk assessments and decisions are made on acceptability and costing 
• Document all claims reported and forward them to the head office to be processed
• Ensure premium collections as per set targets
• Ensure a business mix of 60:40 at the branch level 
• Implement strategies to ensure retention of current business as per set targets 
• Grow new branch business through the recruitment of brokers and agents to grow  sales
• Perform market and public relations activities to create business awareness
• Direct involvement in business follow ups for existing clients and making decisions  on renewal terms to apply based on past performance
• Research on any new issues or regulations to ensure that the branch is in line with current market developments and best practices
•  Issue new insurance policies and renewal of existing policies as need arise 
• Maintain communication to agents, brokers, and other stakeholders so as to obtain further market information, quote rates or explain the company’s underwriting policies 
• Specify conditions being imposed on different types of policies
• Manage branch resources and equipment to minimize operational costs 
• Oversee branch activities in accordance with the TICL policies
• Requisition for stationery supplies and other equipment 
• Represent the company in case of any meetings/functions held in the local area
• Prepare and send reports promptly to the Head Office and give updates of the  business status

Person Specifications, Skills & Competencies

For appointment to this position, a candidate must have: 

• Bachelor’s Degree in a Business-related field from a recognized institution;
• Master’s degree in business management (as an added advantage) 
• Professional qualification in insurance field; AIIK, ACII or Diploma – IIK an added advantage,  
• Professional qualifications in CPA, CFA, ACCA or ACA will be an added advantage
• Minimum of five (5) years’ relevant experience.  
• Proficient in Microsoft office suite.  
• Work management skills  
• Good Management and supervisory skills  
• Excellent customer service skills  
• Negotiation skills  
• Time management skill & Excellent communication skills 

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JOB REF TICL/002/2024  

Job Purpose

Managing and implementing the Company’s general business claims strategy to achieve the  company’s mission of providing quality insurance and financial services through customer centricity culture and speedy settlement of claims through formulation, implementation, budgeting, people management, expense control, quality control and service to both internal and external customers. 

Job specification

• Managing of claims at the individual and portfolio level, to optimize expenditure and  achieve high levels of satisfaction to all stakeholders through high quality claims management 
• and complaint resolution.
• Driving a positive brand image to our customers by executing the Company’s culture  of professionalism, integrity, effectiveness and dynamic attitude.
• Implementing plans and initiatives to increase customer satisfaction and retention through formulating, documenting and executing claims strategies.
• Implementing the company’s ‘’ Customer centricity’’ policy by developing initiatives  that ensure customer satisfaction through consistent engagements.
• Managing and monitoring claims portfolios to optimize performance by ensuring  regular reviews as required by the company’s claims’ controls and standards.
• Advising Reinsurance and finance departments of any material claims as set out in our  business treaties, protocols and procedures and liaising with Reinsurance and Legal  departments for effective recoveries. 
• Contributing towards the business development strategy by attending Broker/ client meetings to articulate the Company’s claims’ philosophy handling and customer excellence. 
• Colleting the analyzed reports of potential or existing insured’s claims experience and claim trends that have the potential of impacting on profit and loss account of the company. 
• Approving and/or recommending claims for settlement/ repudiation in line with the terms and conditions of the insurance policies and financial authority, and having a thorough knowledge of industry regulations /changes for compliance and the company’s claims and underwriting control standards. 
• Ensuring customer service by managing strong relations with Brokers and Client’s in line with Company’s strategic objectives. 
• Talent management including coaching, mentoring, developing, motivating, training and evaluating staff in the claims hub to achieve highest levels of performance. 
• Preparing, monitoring and reporting of the claim’s hub budgetary allocations.
• Leading and managing the claim hub related company communication. 
• Identifying, implementing and benchmarking best practices in management

Person Specifications, Skills & Competencies

For appointment to this position, a candidate must have: 

• Bachelor’s Degree in a Business-related field from a recognized institution;
• Master’s degree in business management (as an added advantage) 
• Professional qualification in insurance field; AIIK, ACII or Diploma - IIK, 
• Professional qualifications in CPA, CFA, ACCA or ACA will be an added advantage 
• Minimum of five (5) years’ relevant experience.  
• Proficient in Microsoft office suite.  
• Work management skills  
• Good administrative skills  
• Excellent customer service skills  
• Negotiation skills  
• Time management skill & Excellent communication skills