Job Opportunities at Wanda Organic Limited (WOL)

Responsible for

Overall management of the county depot operations

Distribution Officer Job Key Tasks

• County Depot – oversee daily operations as per Standard of Procedures (SOPs).
• Stock Management – maintaining and reconciling of stocks as per Standard of Procedures (SOPs).
• Agent network management – implement the recruitment, onboarding and relationship management of agents as per contracts.
• Logistics Management – implementing daily stock dispatch to agents as per quality assurance requirements.
• Reporting – provide daily reports as per the supervisor’s request.
• Customer complaint management – resolve customer complaints as per supervisor’s instructions.

Knowledge, Experience and Qualifications Required for the Distribution Officer Job

• Diploma in business administration, logistics and agriculture related Field
• Experience in stores management will be added advantage.
• Computer literate is a MUST.

Personal skills and attributes required

• Communication and customer service skills.
• Ability to multi‐task
• Work under pressure

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Responsible for

Customer support in understanding the products and identify solutions to fit their needs, generating sales and renewals, whilst continuing to achieve customer satisfaction levels.

Customer Care Officer / Telesales Job Key Tasks

• Sales – Promote all products and services to increase the average spend per customers.
• Good Agriculture Practices Promotion (GAP) – follow up with farmers to build their agronomic capacity.
• Customer Retention – Ensure that new customers return for additional purchases by following up and ensuring customers satisfaction.
• Customer Complaints Management – Document and champion resolution of any customer complaints.
• Enquiries Management – Answer any questions the farmers have.
• Marketing Support – Support marketing campaigns and research.

Key Performance Measures

• Monthly sales targets
• Customer engagement
• Adherence to processes and policies.
• Teamwork (peer to peer assessment)

Knowledge, Experience and Qualifications Required for the Customer Care Officer / Telesales Job

• Diploma in business administration, Communication, Public Relations, or Marketing
• Minimum of 2 years customer service experience in a sales driven customer service organization
• Experience in sales and marketing is a MUST.
• Able to speak one of the local languages fluently: Kikuyu, Kamba, Luo, Kimeru, Luhya, Kalenjin, and Kiswahili

Personal skills and attributes required

• Customer Oriented
• Excellent Communication Skills
• Conflict Resolution
• Problem Solving