Probationary Period: 3 months
Being the technical team leader of the various cadres of service providers at the MSK nursing home or outpatient centres, the Medical Officer is one of the senior team members within the Programme Operations Department.
In particular the role is required to ensure that all technical aspects relating to the provision of quality and excellent health care to our clients is achieved, in line with MSK core values of customer focused, results oriented and sustainability.
In addition, the Medical officer shall be providing FP services in the outreach teams based in the Nairobi region as shall be agreed with the organisation.
Strategic Purpose of the Programme Operations Unit: to ensure excellent delivery all MSKs programme activities and the development and funding of new work
Marie Stopes Kenya is an NGO registered in Kenya. We are affiliated to Marie Stopes International. We deliver quality sexual and reproductive health care and family planning to millions of the world’s poorest and most vulnerable women.
We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.
The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE
The post holder commits to and is held accountable to Marie Stopes International global core values: mission driven, customer focused, results orientated, pioneering, sustainable and people centered
Key Responsibilities
- To provide clinical services and ensure that MSK centres meet the requisite QTA standards
- Responsible for reporting on all major and minor complications arising in the day to day operations of the centres
- Coordinating and administering relevant and timely continuous medical updates to other staff to meet MSK’s operations needs.
- Accurate information is available relating to service delivery and client feedback at the centres
- Empowering and Effective team management
Key Measures
- Internal QTA scores and external QTA including Obstetric audits
- Reports on Major and Minor complications
- CME log sheets
- Client feedback assessments
- 360 degree feedback
To provide clinical services and ensure that MSK centres meet the requisite QTA standards
Activities include
- Overall quality inputs into service delivery, including running full out-patient clinic/ obstetric unit and carrying out surgical procedures as laid down in the protocols.
- Providing locum cover in any of the MSK centres as might be required.
- Ensure there is proper and effective use of medical equipment and supplies and for notifying the centre manager of needs for repair, maintenance or replacements etc.
- Continuous monitoring of the other team members involved in service delivery, with the mandate to enforce corrective measures within the center.
- Conducting regular internal quality audit checks at the centre.
Measures
- Daily service statistics reported via CLIC
- Equipment inventory
- Internal Quality Audit checks
Responsible for reporting on all major and minor complications arising in the day to day operations of the centres
Activities include
- Timely recognition of potential medical complications and dealing with or refer them as appropriate.
- Timely and appropriately reporting on all major and minor complications to the MAT
- Establishing clear and concise referral protocols and directories that are routinely updated.
- Providing timely feedback to the team on any gaps identified in the comprehensive treatment cycle. This includes, but not limited to ensuring that client clinical notes for all cadres are comprehensive and that remedial action is recommended and enforced.
Measures
- Completed Major and Minor Incidence Forms
- Updated Referral Directories
- Minutes of feedback meetings and targeted CMEs
Coordinating and administering relevant and timely continuous medical updates to other staff to meet MSK’s operations needs.
Activities include
- Develop clear framework for regular clinical updates for all health care staff cadres at the centres
- Preparing and participating fully in Continuous Medical Education (C.M.E.)
- Liaise with the QAM department in supporting regular quality updates at the centre
- Routinely seek personal professional development in clinical skills and updates to deliver high quality services
Measures
- CME log frame
- Regular CME log sheets
- Clinical skills assessment forms
Accurate information is available relating to service delivery and client feedback at the centres
Activities include
- Maintain high quality service delivery data and ensure prompt reporting is achieved in line with MOH and MSK reporting framework
- Respond to data collection needs appropriately
- Proactively seek clients feedback in line with MSK customer focussed approach
Measures
- Updated Service Registers
- Client Feedback logs
Empowering and effective Team Management
Activities include
- Day to day supervision of the clinical service team to ensure that team delivers high quality services
- Routine mentorship and on job training of peers and other health care cadre staff
- Participating in performance appraisal and feedback for other staff members within the team, in conjunction with the center manager.
Measures
- Performance Plus-Staff appraisals conducted and feedback provided to team members.
- Training Needs Assessment
- 360 degrees appraisal
- Mentorship log sheets
Knowledge, Skills and Experience
Qualifications:
- Bachelor’s degree in Medicine and Surgery from a recognized university.
- Must have completed 1 year of internship in a busy hospital
- Must be registered with the Medical Practitioners and dentists board and possess a valid Private practice License
Skills:
- Proven clinical skills and competencies
- I.T skills
- Report writing skills
- Leadership skills
Attitude / Motivation:
Successful performance at MSK is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others.
There are 13 key behaviours that MSK encourages in all employees and they are defined below:
- Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
Innovative
- Thinking creatively and outside of the box so that ideas generated create a positive outcome
Effective Communication
- Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
Responsive
- Being responsive to changing priorities and demands
Working Efficiently
- Planning, prioritising and organising work to ensure work is accurate and deadlines are met
Sharing Information
- Sharing information and knowledge whilst maintaining confidentiality
Focus on Learning
- Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
Commitment
- Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
Driven
- Drive and determination to deliver results
Accountable
- Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate
Embracing Change
- Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
Motivated
- Motivation towards achieving quality results to maximise potential
Team Player
- Working as part of a team by being supportive, flexible and showing respect for each other
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