Relationship Manager, Institutional & Public Sector Banking at National Bank of Kenya

Job Ref No. HR/37/2017

Unit: Corporate Banking Division
Reporting to: Head, Institutional & Public Sector Banking

Position Scope: The successful candidate will be responsible for maintaining and marketing for new Institutional & Public Sector Banking clients and managing his/her portfolio to ensure that the Bank maximizes its returns from the relationship and that customer service levels are maintained at high standards.

Key Responsibilities:

• Identify and acquire new Institutional & Public Sector Banking clients to grow the liability and Asset book.
• Cross selling bank products to ensure maximization of the customer wallet share
• Develop and implement initiatives for maintaining strong relationships with existing customers as well as develop new relationships that guarantee a portfolio of corporate customers.
• Carry out and document regular customer visits, observe outstanding turnaround time and ultimately ensure provision of quality service to all clients.
• Effectively and proactively manage the cost of funds by mobilizing deposits from institutional banking clients as well as develop and implement initiatives that bring down the cost of doing business within the department
• Grow the banks revenues from both new and existing clients by enhancing foreign exchange transactions and collecting appropriate fees and commissions from the transactions.
• Conduct regular reviews and analysis of the clients’ profitability and ensure compliance to banks risk policy

Skills & Experience:

• Bachelors degree in a business related field
• At least three (3) years experience in Banking & relationship management
• Formal training in relationship management & credit/lending knowledge is an added advantage
• Wide knowledge of the Bank products and services
• Strong analytical, presentation and negotiation skills
• Good communication & interpersonal skills
• Demonstrate integrity and ethical standards
• Excellent customer service skills.