L&D Tech Specialist (AI Enablement) at Digital Divide Data

Job Description

• AI Curriculum Delivery & Learning Technology Integration
  • Deploy and manage AI curriculum for Team Leaders, HR, and support functions.
  • Oversee technical setup, versioning, and rollout of all AI learning modules.
  • Integrate learning content across various workflows.
  • Diagnose, troubleshoot, and optimize learning technology issues.
• AI Adoption Coaching for Leaders & Operations
  • Train and coach Ops leaders on AI usage across various departments for daily operations.
  • Provide hands-on support to drive AI-enabled decision-making and performance.
  • Convert operational use-cases into learning workflows that reinforce new behaviors.
• Systems Workflow & Data Integrity
  • Configure and maintain various system connections
  • Own learning analytics dashboards, adoption metrics, and data quality.
  • Collaborate with HRIS and IT to ensure compliance, security, and data integrity.
• Stakeholder & Program Management
  • Align tech-driven learning initiatives with business priorities.
  • Advise L&D Lead on emerging automation tools.
  • Localize global solutions to fit Africa's operational context.

Qualifications

Required

• Diploma/Bachelor’s in IT, Computer Science, Learning Technologies, or Business with strong tech aptitude.
• Hands-on experience with LMS, HRIS, automation systems, or digital learning tools.
• Ability to coach non-technical users with patience and clarity.
• Strong analytical, troubleshooting, and systems-thinking capability.

Preferred

Familiarity with generative AI tools, prompt engineering, or automation workflow