Regional Branch Business at National Bank of Kenya

Reporting to: Director Retail Banking

The successful candidate will be responsible for championing the transformation of branches and providing strategic regional branch leadership, deliver exceptional business growth through optimization of existing branch business channels and development of new business opportunities for all bank products and services.

Job Responsibilities

• Formulate strategies and business plans for the region that will drive regional and branch performance, sales growth, and customer satisfaction through visible leadership, performance management, key partnerships, prioritization, planning, and problem resolution.
• Primary responsibility for the promotion of the bank in the region to; existing and prospective clients, professionals and businesses by way of; networking activities, call programs, marketing and promotional campaigns, sponsorship initiatives, community involvement and sales and product seminars.
• Overall management of the regional branch network to ensure superior service offering to all banks customers, reduction of operating costs, efficient utilization of Bank’s resources, reduction of fraud and losses, adherence to the Bank policies, procedures, core values and corporate governance tenets.
• Ensure customer Queries, Requests or Complaints are handled within the defined Service Level Agreements (SLAs) and Turn Around Time. Develop initiatives aimed at cost minimization within the branches and that are geared towards increasing customer convenience and service standards.
• Forecast, plan, implement and monitor all regional sales, cost and expenditure activities within set budget and proactively and promptly device remedial actions to minimize the variances between the budget and actual performance.
• Ensure credit risk management for different branch portfolios is maintained and NPA book is maintained at acceptable levels
• Review and channel financial performance reviews and branch business performance analysis reports to the respective business heads.
• Ensure new revenue generation through opening up the markets for business opportunities for all the Bank products and services.
• Take leadership in driving new product introductions and commercialization to the region
• Responsible for identification, effective set up and commercialization of new branch channels.
• Coach and mentor the team while adopting best practices in people and performance management in line with laid down HR policies, with the aim of developing a high performing team.
• Attract, develop and retains talent.
• Promote and ensure a positive work environment for employees within the region.
• Establish a management and communications structure with respective branches in the region to manage transformation, operational actions and execute all branch business deliverables.
• Responsible for regional compliance with bank policies, procedures, and operational integrity.
• Manage bank visibility/recognition in the communities within the region.

Qualifications

• Bachelor’s degree in a business related field.
• Diploma /Certification in Banking.
• Master degree in a business field will be desirable.
• Ten (10) years’ experience in Retail/Consumer Banking, five (5) years of which should be in a similar position or at senior management position preferably in branch management, sales/business growth environment.
• Demonstrated ability to lead, coach, motivate and develop staff.
• Multiple branch management experience.
• Sound knowledge of Banking laws and regulations.
• Proficient in computer applications.
• Strategic thinker with good commercial acumen and ability to identify economic opportunities in changing environment and capitalize on them.
• Conversant with current trends in consumer banking with a strong commercial orientation.
• Customer focused-striking a solid balance between external and internal customer orientation.
• Excellent leadership, interpersonal and team management skills.
• Project Management skills.
• Excellent oral, written and presentation skills.
• Excellent analytical & report writing skills