Consultancy Officer at Kenya Institute of Management (KIM)

Job Description

Reporting to the Head of Business Solutions Centre. The jobholder will be responsible for sourcing of consultancy related business and ensuring timely / professional delivery of consultancy services to KIM clients in order to exceed the customer expectations and meet the institute objectives.

Job Responsibilities           

• Develop consultancy business for the institute in line with the departmental objectives
• Prepare, present and follow up on expressions of interest (EOIs, RFPs and RFQs) and general proposals to facilitate consultancy revenue generation in Business Solutions Centre.
• Actively mine consultancy opportunities from existing and potential KIM clients/Members with a view to relationship building and meeting the Institute’s objectives
• Develop an up-to-date consultancy client database and with aggressive marketing, have a pipeline of expected business for sales forecasting.
• Management of quality of consultancy and deliverables for client services to ensure client satisfaction.
• Effective management of consultants used in delivering the consultancy assignments to ensure quality not compromised and professionalism adhered to throughout all interactions with client and the institute.
• Ensuring consultancy contracts are well negotiated so that they are cost effective and make business sense for the institute
• Liaise with the finance department to do timely invoicing of clients and ensure collection is up-to-date for smooth running of the projects and institute operations.
• Prepare regular Consultancy Sectional progress reports for ease of monitoring and evaluation in line with the Institute’s strategic objectives.
• Ensure that Consultants engaged in the projects, with approval by Head of Business Solutions Centre, are qualified to deliver the assignments and their performance monitored regularly
• Develop a clear consultancy marketing plan strategy for the department and champion its implementation
• Nurture beneficial partnerships and collaborations to exchange and enhance programs and services offered.
• Custodian of project and Consultancy reports and database for future reference.
• Liaise with Head of Business Solutions Centre and Head of Shared Services in recruiting competent consultants to carry out consultancy assignments.

Requirements

• Bachelor’s degree in either Project Management, Marketing or Business Administration
• Minimum work experience of 3 years’ in corporate training and consultancy

Other Skills/Competencies

• Proficiency in computer use including MS Office tools
• Proposal writing, fund raising and business development experience
• Good presentation skills and ability to engage with senior leadership of client organizations
• Strong verbal and written communication
• Results driven with a go getter attitude
• Ability to work under pressure to deliver challenging targets
• Integrity and commitment to duty