Airport Services Supervisor at Qatar Airways

We are looking for an experienced customer focused individual with previous airline supervisory experience to join our team in Windhoek as an Airport Services Supervisor. Reporting through to the Airport Services Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5 star service Qatar Airways is renowned for. 

You will be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges. 

Key Accountabilities:

• Facilitate ramp handling in liaison with all airport staff to expedite departures
• Supervise the airport team to ensure on-time flight closure and working towards overall on-time performance
• Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, misconnections and other passenger related disruptions
• Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback
• Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager in implementation of training and remaining sensitive in varying difficult situations at all times

The successful candidate will ideally have:

• Trade or vocational qualification
• A recognised IATA airline certificate
• Overall knowledge of airport  functions in terms of passenger handling and passenger operations with supervisory experience preferred
• Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures 
• Fluency in written and spoken English
• Training in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
• Ability to work shifts is essential