Watu Credit Limited is a dynamic and fast-growing non-bank finance company. Watu Credit Limited harnesses technology to offer unsecured lending, primarily via mobile services. We aim to become the leading African provider of a broad set of inclusive financial products, delivered through technology in a fast, efficient and professional manner.
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Sort and file received logbooks {from dealer and from NTSA} in the designated logbook cabinets while maintaining minimum unfiled backlog as agreed with Supervisor
Retrieve dealer logbooks from cabinets for exchange at NTSA and pulling of logbooks for transfer for issuance to the logbook transfer officers
Maintain and check pulling list for eligible client transfer logbooks and pull required numbers for transfer team as per set KPIs
Weekly check to confirm archived logbook requests as well as the movement between branches list to ensure these are included in weekly dispatches and sent out to branches
Pull and issue insurance logbooks to the insurance department and ensure proper updates in Movement file
Make calls to clients to notify them of transfers done to their E Citizen account, guide them on ownership acceptance and update all activities as per set process in the officer portfolio
Prepare weekly dispatches of transferred logbooks as per scheduled dispatch dates and send out confirmation emails to the respective branches
Escalate to supervisor all issues pertaining to cabinets {faulty or otherwise}.
What are we looking for:
You are passionate about our mission to empower entrepreneurs.
A minimum of a Bachelor’s Degree or Diploma in a Business related field.
You bring at least one (1) year of working experience within the asset financing industry or call center as an intern or full-time employee.
Self-motivated with high energy and ability to prioritize, meet deadlines, and flexibility to adopt fast-paced and dynamic working environments
Ability to deal with challenging Customers through demonstration of high negotiation skills and ability to perceive, interpret, demonstrate, control, evaluate, and use emotions to communicate with and relate to Customers effectively and constructively
Excellent communication skills and ability to build rapport, work and blend with a team of individuals from diverse backgrounds
Excellent interpersonal skills with a spirit to go an extra mile and assist other team members and customers reach a win-win outcome.
Ethical, compliant professional with no criminal records.
Willingness to work various hours as business demands, including late nights, weekends, and holidays.
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