Reservations & Ticketing Supervisor at Qatar Airways

In this role, you will plan, supervise and support the reservation and ticketing agents in order to achieve optimal customer satisfaction and surpass the annual revenue targets.  You will also encourage teamwork, consistency of service and proper coordination.

 Specific accountabilities include:

• Supervise and motivate staff and ensure quality of work meets the Airline standard
• Prepare staff roster to ensure proper distribution of manpower on weekly optimum utilization
• Support the staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing, on a daily basis
• Handling customer requirements and cases professionally
• Handle Group and Travel Agency inquiries
• Dealing with all mishandled passengers, NORECs, and DNBs as required each day
• Briefing staff on a day to day basis and keeping them updated with relevant changes in the industry and for QR products and services

To be successful in this role, you will need a relevant Vocational, Tertiary or Trade qualification combined with a minimum of 4 years of job-related experience within the airline, travel or hospitality sectors.  A  minimum of 4 years' experience supervising staff is required and you will need to have completed a recognized IATA or Airline Advanced Passenger Tariff and Pricing Course and have a thorough knowledge in Pricing and Fares.

Ideally, you will have detailed knowledge of a Computer Reservation System (eg. Amadeus) and be fluent in both English and Arabic languages (written and spoken).