Customer Relations Assistant II at Kenya School of Government

KSG 13

Responsibilities

• Maintain Reception desk
• Maintain good ambience in the reception area
• Provide relevant information to visitors
• Respond to visitors queries and telephone inquiries
• Direct and guide visitors
• Register and issue visitors passes
• Log calls in the telephone calls register
• Check the utilization of the telephone facilities and reporting
• Make, receive and direct telephone calls
• Make follow up on enquiries

Requirements

• Certificate in Public Relations and Customer Care; Customer Service; Front Office; Telephone Operators Occupation Tests/PABX or equivalent from a recognized institution
• Valid certificate of good conduct
• Good interpersonal skills
• Proficiency in computer skills
• Good communication skills