Head of Research and Development at Metropol Corporation Ltd

Job Description

REPORTS TO: DIRECT REPORTS

KEY RELATIONSHIPS

WHAT WORK WILL BE DONE IN YOUR ROLE

Innovation Work: To be agreed

Improvement Work: To be agreed

Research and Development;

• Market Research
  • Analyze published data and statistics
  • Develop and drive Metropol’s research activities and develop an evaluation framework to assess impact that aligns with Metropol’s mission.
  • Evaluate past performance of organizations products and services.
  • Assess future trends.
  • Commission surveys
  • Coordinate research projects.
• Marketing research
  • Analyze current market trends
  • Disseminate programme evaluation and research findings internally to support teams to translate research findings into cutting edge practice.
  • Develop an overall evaluation framework to assess the impact of Metropol activities and projects.
  • To maintain a close awareness of changes and trends in public policy and research as they may contribute to the development of Metropol’s goals.
  • Work across organization to identify, apply and embed meaningful and appropriate evaluation frameworks and tools within departments and projects.
  • Keep up to date with key policy areas and research which impact on Metropol’s activities and partners.
  • Advise senior management Team to ensure that policy and research informs our work strategy.
  • To represent Metropol at a wider range levels, including key conferences and events and promote its research programs and activities.
• Marketing Development
  • Responsible for Developing the Research & Development strategy to enable Metropol meet its company strategic objectives.
  • Identify and recommend new research projects which addresses gaps in the current product/service portfolio.
  • Identify and develop new market segments for current products.
  • Expand potential market by establishing new customers.
  • Responsible for the development and maintenance of Product Roadmaps in line with company strategy
• Product Research
  • Oversee the commissioning and management portfolio of research projects and evaluation of Metropol products.
  • Work with stakeholders to ensure organizations products, strategies, tools and methods remain updated.
  • Conduct surveys to provide the Organization with an insight into what it is that customers are looking for.
  • Responsible for working with other cost centre leads to ensure lean and timely delivery of project work and business improvements.
• Competitive Analysis
  • Identify and evaluate competitors’ strategies to determine their strengths and weaknesses relative to those of Metropol’s products.
• Research as a product or solution to our clients
  • Analyze customer data by developing a customer satisfaction survey.
  • Research emerging markets that may have a need for your products or services while expanding distribution channels.

Management Duties;

• Effectively lead, motivate and develop the research team; carry out regular support and supervision sessions and annual appraisals.
• Responsible for the induction and performance management of the research team.
• Build high performing, motivated team, establishing a culture of collaboration and continuous development.
• To manage the research team to ensure that data, monitoring and evaluation inform the design, development and delivery of Metropol’s programs and activities.
• To support colleagues in developing approaches to assess the impact of their programs and activities.
• Responsible for the approval of all Project Management and Technical Plans within the Research & Development department.
• Reporting to management to ensure communication of the state of play of all aspects of the Research & Development department.
• Effectively managing all stakeholders in the company to ensure successful deliveries.

JOB SPECIFICATIONS

Academic, Professional Qualifications & Experience

• Bachelor’s degree in economics, statistics or mathematics or any other related field. MBA is an added advantage.
• Member of Marketing and Social Research Association (MSRA)
• Postgraduate Diploma in research methods.
• Three or more years of related work experience.
• Experience in analyzing data to inform developments and practice.
• Experience of managing research/evaluation projects from inception to completion.
• Leading a small research or evaluation teams.
• Experience of advising senior colleagues on evaluation and research.

Competences and Skills:

• Ability to gather, analyze and synthesize data from various sources and produce graphics and tabular data presentations.
• Verbal and Written Communication skills.
• Critical Thinking: needs to use decisive reasoning to determine the best course of action in their research.
• Organized and self-motivated.
• Ability to manage multiple tasks and meet demands of a fast-paced environment with changing priorities.
• Dedicated team player with flexibility to work with and without supervision.
• Proficiency in Microsoft Office.
• Knowledge of evaluation tools and approaches.
• Knowledge of trends in the financial sector.