Administration Assistant at Kenya Institute of Management (KIM)

This position acts as the first point of contact for all members and prospective members, taking enquiries via multiple communication channels, providing a high level of customer service, and updating the database accordingly.

Responsibilities

Managerial / Supervisory/ Operational Responsibilities or roles:

• Ensure timely update and maintain up to date membership database and members directory as per the communication received from the members.
• Recruitment of new members both individual and corporate.
• Assist in the creation and development of membership and marketing material e.g. letters, new member welcome packs, newsletters, communications, member questionnaires and brochures.
• Ensure timely dispatch the Management Magazine to members and Branches.
• Responsible for preparation and ensure timely dispatch of membership cards and certificates.
• Print and dispatch invoices to members whenever the subscription fall due.
• Assist in the development of the membership recruitment and retention strategies.
• Keep records and produce detailed reports on recruitment and retention activities, marketing campaigns, members behaviour and responsible for general office administration.
• Handle inquiries from members and ensure timely response to enhance customer satisfaction.
• Assign tokens for members for voting, vetting nominees and processing their payment and ensuring they are well updated.
• Actively engage in marketing membership to be able to be able to meet the set recruitment targets.
• Any other duty that may be assigned from time to time by your supervisor.

Qualifications

Minimum level of academic qualification, skills and knowledge required to perform effectively in the role:

• Diploma in a relevant field from a recognized institution.
• Minimum level of personal and professional experience required to perform effectively in the role:
• Minimum months or years of experience required to have to be appointed to the position :
• Two(2) years of relevant work experience

Key Performance Indicators  

• Membership recruitment and retention as per targets
• Ensure all membership invoices are dispatched to members
• Upto date membership database
• Membership satisfaction
• Timely dispatch  of membership documents and journals