Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.
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Ensure prompt registration and acknowledgement and onboarding of new umbrella schemes
Prepare and issue debit and credit notes
Prepare & issue cover notes and/or policy document as per onboarded risk
Ensure effective renewal process – renewal invites; costings; debit and credit notes and issue renewal endorsement
Ensure timely and effective reporting to internal stakeholders and brokers.
Implement credit control policy and ensure that premiums are debited and collected as required
Ensure daily reconciliation of premium collections
Perform Monthly reconciliation for premiums under the Umbrella group schemes
Verify and analyze client data according to company practices and procedures
Maintain updated group risk and associated files & records as per Information Risk Management guidelines.
Prepare and compile weekly & monthly underwriting reports enhanced with qualitative assessment; portfolio analysis, risk recommendation within the stipulated time
Implement fraud strategies that actively identify and prevent fraud within the area through enhancing manual process or through system enhancement improvement.
Collaboratively assess the loss ratios and report as per claims and underwriting best practice.
Customer Service & Stakeholder Engagement
Adhere to the Query and complaint categorization & response standards to ensure client queries and complaints are dealt with timeously, efficiently and professionally
Ensure corrective action is taken on complaints received by following correct procedure and input and provided feedback for root cause analysis & resolution.
Adherence to Treating Customers Fairly(TCF) principles
Provide superior customer service by proactively and timeously obtaining outstanding documentation to ensure complete efficient claims processing
Provide regular feedback and escalate concerns to the Manager: Risk Mitigation where process gaps should be addressed.
Ensure noted complaints are Updated in the complaint registers timeously
Provide underwriting and claims technical support to operation, business development and accounts departments in all phases of policy life cycle.
Have regular meetings to review statuses, claims and underwriting progress with all stakeholders
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