PURPOSE:
Reporting to the Head, People & Culture Centre of Excellence, the role holder will be responsible for leading data-driven decision-making processes by analyzing datasets, optimizing operational efficiencies, and developing robust reporting frameworks. The incumbent will oversee people analytics, project management, and operations, playing a vital role in designing analytics solutions, delivering strategic insights, and building business intelligence related to people matters. Additionally, the role holder will drive the alignment of People & Culture (P&C) operations, manage projects related to the automation of critical processes, and ensure effective data governance and compliance. Collaborating with P&C teams and stakeholders across regions, the incumbent will ensure reporting needs are met and that data is leveraged to drive strategic P&C decisions within CIC Group.
PRIMARY RESPONSIBILITIES:
People Analytics & Data Management
- Generate data from various sources including data bases and prepare regular reports on key HR metrics. Collaborate with other departments and P&C teams to ensure data accuracy and relevance.
- Analyze data to establish trends and critical insights including ESG and provide recommendations.
- Develop dashboards, reports and analytics to support P&C leadership in decision making and drive business decisions.
- Ensure HRIS system and reporting tools are up-to-date and are aligned with business needs. Stay up-to-date on new HRIS functionalities and trends; introducing these advancements to P&C teams so as to enhance overall performance of the department.
- Provide support and training to P&C teams on how to use the HRIS for effective data reporting, analytics and records management.
Operations Management
- Oversee the secure storage and management of both electronic and physical records in compliance with data privacy laws and company policy.
- Ensure accurate, organized and compliant management of employee records and manage document retention and disposal procedures in line with CIC data retention policy.
Project Management
- Leading and executing projects on P&C processes’ digitization.
- Develop and maintain documentation and manuals on system processes and procedures as part of project execution
- Manage projects’ vendor relationships and associated contracts.
Compliance and Auditing
- Perform regular audits of HRIS data and records across the regions to ensure completeness, accuracy and compliance.
Collaboration and stakeholder engagement
- Partner with business and P&C teams to understand their data needs and provide analytical support across the regions.
- Provide ongoing support to HRIS users by answering queries and troubleshooting system-related issues.
Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements
- Education Bachelor’s Degree Bachelor’s degree in Human Resources, Information Technology, or related field
- Professional Qualifications Higher Diploma in HR or CHRP(K) would be an added advantage
Experience Required:
- Five (5) years of relevant experience out of which three (3) at a supervisory level.
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