Assistant Manager – System Administration at Kenya Revenue Authority (KRA)

Job Summary.

The jobholder shall be responsible for planning and installing upgrades to Support Services database management systems to maximize performance; design and modify databases as per user requests and system requirements; monitor system performance; establish and implement backup and recovery processes; establish data security and integrity and manage disk space.

Duties and responsibilities

• Maintain the integrity of the SAP environment by managing the SAP Correction and Transport System (CTS) to ensure all configuration and development objects are promoted properly.
• Manage systems performance and capacity through monitoring, regular tuning, optimization, archiving and taking remedial actions where necessary
•  Develop and implement procedures to maintain systems security and protect systems from unauthorized use and user abuse as per security policy.
• Work closely with Assistant Manager, systems administration at Primary site to ensure business services continuity, Set up and Configure Virtualization of server environments.
• Maintain and monitor the integrity of the SAP environment by managing the SAP Correction and Transport System (CTS) to ensure all configuration and development objects are promoted properly.
• Develop system and application implementation plans, customizes scripts and testing procedures to ensure operational reliability.
• Develop hardware specifications for virtualization host servers refresh cycles
• Plan for and carry out upgrades of the virtualized infrastructure from one major release to the next and carry out updates of the virtualized infrastructure to (n-1) latest version.
• Maintain database systems availability to meet business systems support requirements as per agreed Service Level Agreements, monitor and enhance performance.
• Define and ensuring integrity of the backups and restoration processes in accordance with the authority’s backup and recovery policy.
• Develop procedures, programs and documentation for backup and restoration data, applications and configuration settings.
• Facilitate testing and implementation of relevant technical system upgrades, patches and new installations, recommend tests and implements relevant software tools and configurations to enhance database systems security in line with authority’s policies and procedures.
• Recommend, testing and implementing relevant software tools and configurations to enhance database systems security in line with authority’s policies and procedures.
• Monitor and enhances the performance of the database systems, provide user support in problem resolution and system testing.
• Provide support in systems deployment and integration and monitor all SAP systems and Monitor SAP systems (work processes, users, system logs, short dumps, locks, developer traces, system traces, disk space, etc.)
• Performs troubleshooting as required and leads problem-solving efforts including engaging vendors and other support personnel and/or organizations.

Person specifications

For appointment to this job, the candidate must have:

• A Bachelor’s degree in Computer   Science, Information Communication Technology, Business Information Technology, or other related technical.
• Four (4) years relevant work experience, one (1) of which must be at Supervisory level.  
• Management Course lasting not less than four (4) weeks from a recognized institution, will be an added advantage.
• Membership to a relevant professional body where applicable.
• Practicing License where applicable
• Certified database Administrator in Oracle/PostGres/MySQL/MS SQL server/SAP Hana, Linux/Unix e.g. RHEL or Windows i.e. MCSE, MCSA, MCP

Required Certification/Training

The following certifications will be an added advantage:

• Web Application Servers i.e. Tomcat and JBOSS, Web Logic
• COBIT 5
• ITIL
• PRINCE2
• Data Warehousing and Business Intelligence 

Key Competencies

• Innovative thinking
• Organizational skills
• Resilience and Adaptability
• Critical Thinking and Problem-Solving
• Customer-Centrism Approach
• Professionalism, Ethical Judgment and Integrity