Attache - Trade Facilitation & Value Add Services Department at Kenya Trade Network Agency (KenTrade)

Reports to:

Manager Trade Facilitation and Value Add Services

Duties and Responsibilities

1. Participate in departmental internal operations meeting and stakeholder engagement meetings
2. Take/prepare minutes of the meetings
3. Receive Clients queries and respond to them accordingly
4. Escalate customer queries to Permits and/or Customs and Shipping officers where necessary
5. Ensure Permits/licenses applied through Kenya TradeNet System are processed timely in line agreed standards and meets customer expectations
6. Regularly provide reports and statistics on permits/licenses
7. Work with Call Centre Assistants and Customer Care Officers to address customer complaints and inquiries relating to shipping & Customs as they arise
8. Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.

Academic/Professional Requirements

1. Should be a Kenyan Citizen aged between 20 and 35 years;
2. Should be available full time for the duration of the program (3 months);
3. Should be a continuing student or have graduated within the last five (5) years with Diploma or Bachelor's Degree in Business, Economics, shipping, transport logistics, ICT or related field from an accredited Institution.
4. Be Computer Literate and have strong communication skills
5. Good Customer Service Skills.
6. Writing and Editing Skills to aid in writing and updating manuals