Branch Manager at Co-operative Bank of Kenya

(REF: CCBI/BM/07/22)

Our client, a Deposit Taking Sacco regulated by the Sacco Societies Regulatory Authority (SASRA) and based in Kirinyaga County is seeking to recruit a qualified and highly motivated individual to fill the position of Branch Manager.

Overall Responsibility

The Branch Manager will hold the overall responsibility for the branch in its operations, strategies, business growth and development, and management of employees and customers.

Objectives:

• Implementation of Branch strategies and plans
• Safeguard members` funds and employ effective cost control measures
• Effective mobilization of resources
• Achievement of set performance targets
• Promotion of a positive corporate image
• Effective leadership
• Effective cost control

Duties and Responsibilities:

1. Implementing the Sacco’s policies at the branch level.
2. Grow the branch in terms of Assets, savings, Deposits, Membership and Income to ensure profitability.
3. Manage the branch loan book and Portfolio at Risk according to the Sacco credit policy.
4. Ensuring that internal controls and processes are strictly followed. 
5. Managing performance of the branch against plans, business results against targets and taking the necessary action on variances.
6. Preparing all management reports as required. 
7. Ensuring that the branch observes liquidity and cash ratios and that an adequate level of cash is maintained.
8. Foster customer relations by ensuring effective and efficient customer service delivery and safeguarding the organization’s corporate image, monitor customer feedback and recommend necessary measures and initiatives aimed at maintaining and attracting new members and sustaining a good relationship with all stakeholders.
9. Management of staff in areas of supervision, performance, training, coaching, health and safety, development, discipline and policy dissemination in accordance with Sacco policies and employment laws with the aim of bringing the best from employees.
10. Developing management plans which include leaving rooster, training schedule, marketing plans member education for the branch.
11. Security surveillance for employees, cash and the entire branch assets.
12. Develop and implement a branch marketing plan for Sacco products and services.
13. Manage all assets of the branch and ensure proper resource allocation to meet branch business requirements.
14. Adherence to the budgetary provisions as per the set standards.
15. Attain all audit and compliance requirements and develop risk mitigation strategies in accordance with established Sacco policies, service quality standards and code of conduct
16. Build and maintain effective communication skills with branch staff.
17. Any other duty that may be assigned from time to time.

Minimum Qualifications and Skills:

• Bachelor’s degree in a business-related course.
• Membership in a professional body is desirable.
• A minimum of 5 years of working experience in a financial institution (three years must be at supervisory or management level).
• Sound knowledge of Banking and Sacco laws and regulations.
• A person of integrity, a team player with effective communication skills.
• Strategic thinker with good commercial judgment and the ability to identify economic opportunities in changing environments and capitalize on them.
• Sound judgment and decision-making ability on lending across all sectors.
• Conversant with current trends in consumer banking with a strong commercial orientation.
• Customer-focused – striking a solid balance between external and internal customer orientation.
• Excellent leadership, interpersonal, and team management skills.