Branch Manager at SMEP Microfinance Bank

BRANCH MANAGER:  – BM/03/24

The successful candidates will be responsible for steering the Branch into high level performance through proper supervision, people management and enforcing a customer-centric culture at the Branch.  

Key Duties & Responsibilities

• To champion and support the Spiritual formations and rhythms in the Bank, in order to maintain a focus on the Bank’s Christ-centered culture. 
• To promote spiritual growth among fellow staff, customers and other associated parties.
• Take the leadership role at the Branch and mentor the Branch staff towards the achievement of the Banks’ Mission, Vision and the Banks’ Strategic Objectives.  
• Ensure the Branch attains the set targets in the following parameters; High standards of Customer Service, Customer Retention, Deposits, Healthy Loan Portfolio.  
• Develop and maintain critical relationships at the Branch to enhance business Development
• Enhance relationships with SME’s, High Net worth Individuals, Churches and Institutions to grow business.
• Maintain a balanced portfolio on Church, SME, and Retail and Corporate deposits.
• Implement strategies on penetration of business segments, markets and sectors.
• Ensure growth of non-funded income business including transactional, alternate and direct banking business.
• Ensure staff productivity is maintained through support, mentorship, and TAT and customer service.
• Ensure compliance with both internal and external regulatory requirements.
• Working closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with Business.

Key Qualities, Qualifications & Competencies

• Must be a practicing Christian who lives and upholds Christian Values, with a passion to serve.
• A minimum grade of C+ (plus) in KCSE
• Undergraduate university degree in Business related field 
• Professional qualifications in Credit Management (CCP) and/or Diploma in Banking is mandatory
• Minimum of 5 years banking experience; both in Banking Operations and Credit Management, 2 of which must have been in a supervisory or managerial position in a Micro Finance or Commercial Bank. 
• Experience in a Micro Finance Institution will be an added advantage
• Must be adept in ICT, and working knowledge of T24 will be an added advantage
• Good people Management skills and proven ability to achieve results through others
• Have excellent negotiation, sales and marketing skills
• Strong customer centric skills
• Excellent report writing and presentation skills.
• Self-driven, results-oriented individual with a positive outlook 
• Must have a clear focus on high portfolio quality and business profit
• Able to get on with others and be a team-player with excellent interpersonal skills
• Between 35 to 45 years of age