Business Application Solution Architect at GardaWorld

Solution Design:

• Analyze business requirements and map them to existing ERP platforms i.e. Microsoft Dynamics Navision, Business Central and other key business applications.
• Develop comprehensive solution architectures, including system integration, data migration, and customization strategies.
• Create detailed solution designs, including data models, integrations, and customizations.
• Collaborate with project teams to ensure alignment between business objectives and technical implementations.
• Identify best business practice solutions to Dynamics 365 / NAV problems utilizing internal & external resources.
• Take responsibility for overall system functionality working with the Project Managers, Business Analysts, Support team members & Consultants to deliver business requirements.
• Create technical documentation for all customisations, configurations, and integrations.

Implementation:

• Provide technical leadership and guidance to project teams throughout the implementation lifecycle.
• Monitor project progress, identify potential risks, and implement mitigation strategies.
• Ensure adherence to best practices, performance standards, security requirements, and quality assurance guidelines.
• Lead technical discussions with developers and internal teams.
• Test functionality developed by the development team against business requirements.

Technical Expertise:

• Stay up to date with the latest advancements in key Microsoft Dynamics Navision, Business Central and other relevant business application platforms.
• Leverage technical expertise to address complex challenges and provide innovative solutions.
• Contribute to the development of reusable assets and knowledge base articles.
• Provide technical oversight and quality assurance throughout project lifecycles.
• Install and implement service packs and hot fixes as needed.

User Support:

• Effectively communicate technical concepts to both technical and non-technical audiences.
• Provide exceptional user service and support.
• Be the technical liaison to business groups for application support.
• Perform data conversions, debugging system problems, and craft resolutions.

Team Leadership:

• Mentor and develop junior team members.
• Collaborate effectively with cross-functional teams to achieve project goals.
• Principal Outputs of this Role:
• Stable, reliable, secure, and consistently available business application services
• Business application platforms that are configured as per best practices, and performing optimally
• Business application platforms that are backed up on schedule with a disaster recovery plan
• Regular business application system maintenance and clean-up to ensure optimal performance
• Efficient and effective system implementation
• End user support

Accountability:

• Business Applications Solution Expert is accountable to the Business Applications Manager, for the responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of KPIs.

Competencies:

• Demonstrate a high degree of sensitivity, confidentiality when dealing with internal and external customers.
• Influencer with excellent negotiation, interpersonal and communication skills.
• A forward planner with clear focus.
• Team player and able to work with remote supervision in a diverse environment.
• Attention for detail, excellent analytical skills.
• Ability to troubleshoot and resolve business software problems.
• High moral standing with impeccable integrity.

Experience & Qualifications:

• Minimum 4+ years of experience as a Business Applications Solution Architect or in a similar role with Microsoft Dynamics Navision, Dynamics 365, Business Central, Dynamics 365 CRM.
• Good understanding of ERP systems, business processes, core functionalities, configuration, and customization.
• Knowledge of C/AL, AL programming languages, and the Microsoft Dynamics development environment.
• Experience with data migration, system integrations, and third-party add-ons.
• Familiarity with Azure cloud services and Power Platform (Power BI, Power Apps, Power Automate).
• Experience writing effective system and technical documentation (integration, process, technical, data flow charts)
• Proven track record of successful project implementations and client satisfaction.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a team.
• Experience managing multiple projects and priorities effectively.

Qualifications:

• Bachelor’s degree in computer science, Information Systems, or a related field.
• Microsoft Dynamics certifications (e.g., Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate).
• Experience with cloud-based ERP solutions (e.g., Microsoft Dynamics 365, Business Central).
• Knowledge of industry-specific best practices and regulations.
• Experience with other ERP systems or CRM platforms.
• Knowledge of agile development methodologies.
• Experience in specific industries (e.g., service industry, manufacturing, distribution, professional services).