Business Development Administrator at Centum

Job Brief

We are seeking a dynamic and organized individual to join our customer experience department working with as a Business Development Administrator.

Reporting directly to the Chief Customer Experience Officer, the successful candidate will play a crucial role in supporting business development initiatives, client relations, and administrative functions within the department. The Business Development Administrator will be responsible for coordinating tasks, maintaining records, and facilitating communication to contribute to the overall success of our investor relations efforts.

Principle Accountabilities:

Business Development Assistant

• Support the identification and pursuit of new business opportunities.
• Assist in the preparation of business development materials and proposals.
• Collaborate with internal teams to ensure seamless execution of business development initiatives.
• Create client briefs ahead of the meetings.

Administrative Support

• Assist in managing schedules, appointments, and travel arrangements for the Head of Asset Management Investor Relations.
• Prepare and organize reports, presentations, and other documentation as required.
• Maintain accurate and up-to-date records of client interactions and transactions.

Client Relations

• Diarize and follow up on client requests.
• Collaborate with the Investor Relations team to ensure timely and effective communication with clients.
• Assist in the preparation of client meetings, presentations, and events.
• Participate in pitching presentations as an administrator and liaise for documentation of meeting proceedings and action points and following up with execution.
• Assist the relationship management in client relationship management.
• Attend to client complaints and resolve issues promptly.
• Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.

Research and Analysis

• Conduct market research to identify potential clients and industry trends.
• Prepare reports and summaries based on market analysis to support decision-making.

Minimum Requirements:

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Proven experience in administrative roles, preferably in a financial or investment environment.
• Excellent organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Proficiency in MS Office suite and other relevant business software.
• Ability to work collaboratively in a team-oriented environment.