Business Operations Intern at Innovex Solutions

Job Summary

Overview

• Innovex Solutions Limited commenced operations in 2017. Innovex offers services that leverage in-house developed software/tech platforms.

Job Purpose

• The job holder is responsible for facilitating efficient client administration, records maintenance, products administration, document management & operational level reporting.

Key Responsibilities:

• Product Operations – Learn about our product portfolio, implement business processes that support day to day routine tasks and manage customer feedback lifecycle.
• Assist in implementing strategies that lead to fulfilment of customer requirements by adhering to the set standard operating procedures on a day-to-day basis.
• Training – Implement training programs for clients either through physical onsite trainings and/or regular bulletins.
• Cross Functional Collaboration – Handle various roles such as account management and operational level reporting & reconciliations for the various products.
• Project Management – Assist in research and documentation of user requirements, automation of manual processes and advancement of automated processes.
• Product roll outs – collaborate with technical team to test and roll out products and new features and provide feedback from clients for product enhancement.
• Problem Solving – Tackle business challenges through scalable solutions.
• Product development – Support commercialization of products as the key support for the distribution team/field operations team.
• Data analysis, data tracking and Reporting for specific products to analyse client behaviour & measurement of key operational performance metrics.
• Accounting & Admin support- Provide necessary financial and logistical support to project activities as well as support in administrative issues to ensure effective running of the business.
• Perform any other duties as may be assigned from time to time.

Qualifications:

• Bachelor's degree in business administration, marketing, IT or a related field (preferred).
• Proven experience in client service, support, and sales support roles.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong problem-solving abilities and effective handling of client escalations.
• Active listening skills and a customer-centric mindset.
• Ability to thrive in both independent and collaborative work settings.
• Proficiency in CRM software, Microsoft Office suite, and sales support tools.
• Sound understanding of customer service principles and practices.
• Exceptional organizational and time management skills.
• 0 - 1 years of experience.
• Meticulous attention to detail to ensure accuracy and quality in operational processes and documentation.
• Ability to work in a fast paced environment.