Call Center Agent - Telesales at Royal Mabati Factory

The Telesales Representative drives sales and delivers exceptional customer service. You will proactively make outbound calls and manage inbound calls to convert prospects into customers and foster strong relationships with existing clients to ensure repeat business. The role will focus on achieving sales targets and providing a customer-centric approach to enhance satisfaction and loyalty.

Key Skills & Qualifications:

• Excellent organizational and prioritization skills for managing calls and client interactions.
• Strong attention to detail and ability to maintain accurate databases.
• High confidentiality and sound judgment in handling customer information.
• Outstanding written, verbal, and interpersonal communication skills.
• Ability to work independently or as part of a team.
• Proficiency in Microsoft Office Suite and CRM systems.
• Effective multi-tasking and problem-solving skills in a fast-paced environment.

Key Competencies

• Driving lead conversion rates and maintaining customer retention.
• Providing personalized service through inbound and outbound calls.
• Effectively updating customer databases and sales progress reports.
• Responding to customer inquiries and resolving issues promptly.
• Meeting and exceeding sales targets through persuasive communication
• Demonstrating in-depth knowledge of products and services.
• Analyzing and minimizing dropped calls to improve customer experience.