Call Centre Quality and Performance Manager at HCS Affiliates Group

The Role

• RTO Quality and Performance Manager (Experience in call center most preferred)

What You’ll Do

• Performance Monitoring and Evaluation
• Quality assurance
• Continuous improvement
• Training and Development
• Compliance and Standards

What We’re Looking For

• Have worked in a similar role before.
• Strong analytical skills with a keen eye for detail and accuracy.
• Data-driven mindset
• Excellent communication and problem-solving skills.
• Ability to work proactively and independently in a fast-paced environment.
• Proficiency in quality assurance software and tools
• Ability to lead and motivate a team
• Problem solving and decision making abilities
• Experience in call Centre most preferred.

Alignment with Glovo values:

• Humble: Open to learning and self-improvement.
• Good Vibes: A positive, can-do attitude.
• High Bar: Commitment to excellence.
• Care: Empathy for others and a drive to make a difference.

What’s in It for You?

• Gain hands-on experience in a dynamic tech-driven company.
• Work closely with a high-performing, collaborative team.
• Opportunity to make a real impact on operational excellence.
• Career development and networking opportunities.