Certification Officer at AfriCert

Reporting to: OPERATIONS AND TECHNICAL MANAGER
Department: Technical Operations

Duties and Responsibilities Include:

1. Serve as the main point of contact for all communication to clients regarding certification matters
2. Liaise and follow up on prospective audits with clients, prompting and converting them into confirmed audits at least three months to the expiry of the current certificate.
3. Managing the application process in a maximum of 7 working days. Receiving the applications and liaising with the scheme managers for application approvals and confirmation of audit dates to the client once approved by the Scheme Managers
4. Issuing clients with the necessary contracts and sublicence agreements, ensuring that the same are signed before engagement.
5. Coordinating with finance team by availing all information necessary for quote generation
6. Liaising with the calendar manager to slot prospective, tentative and confirmed audits in Kenya, Rwanda, Ghana and Cote d’Ivoire
7. Generating and dispatching audit plans to the clients
8. Communicating with the audit team by sending them the relevant documents needed for audit planning and execution in good time
9. Consistently adhere to scheme protocols on matters to do with application and registration processes necessary to uphold accreditation of AfriCert
10. Familiarize yourself with the quality manual, internal Operating standards and Finance policy and be bound by the provisions herein
11. Continuously research on best recommended practices, operational improvements to management via monthly progress reports
12. Convert new business leads into business in conjunction with the Business Development Manager
13. Effective complaint resolution and regularly channel client feedback to the management
14. Any other duties which may be assigned to you by the Technical Manager and the Human Resource Manager from time to time

Qualifications 

Personal Attributes:

• Bachelor’s degree-in Public Relations/Communication/ Sales and Marketing from a recognized academic institution
• At least 5 years’ experience in a customer facing role
• Good knowledge of the agriculture landscape in Africa
• Amiable personality, outgoing and ability to withstand work related pressure.
• Proven ability to work under minimal supervision.
• Proficiency in Microsoft Office