Chief Business Officer at TUME Middle Africa Consulting Limited

CORE JOB DESCRIPTION:

This position’s key responsibilities are:

• Develop and implement strategic and tactical initiatives including product development and branch network growth to achieve business growth targets.
• Ensure an optimized organizational structure with the right people in the right positions, ensuring achievement of productivity targets.
• Managing the customer service operations to enhance a customer centric culture, improve loan application processes and turnaround time to meet customer retention and growth targets.
• Promote a proactive risk management culture across the business to deliver within PAR targets
• Develop and execute the ‘purpose strategy’, establish value-adding partnerships to achieve social impact metrics and promote the brand.

SPECIFIC JOB RESPONSIBILITIES:

This position is responsible and accountable for the following core job elements, among others:

• Develop sustainable business growth plans including objectives, KPI’s and targets to drive growth.
• Develop sales initiatives leveraging or overseeing management of sales leads, building the brand equities through targeted marketing initiatives to achieve short-, medium- and long-term goals.
• Lead, design and improve risk management tools to mitigate credit, operations and reputation risks.
• Ensuring a high quality, risk adjusted overall loan portfolio against targets.
• Monitor interest rate movements and adjust company rates appropriately to remain within strategy.
• Drive innovation by identifying and recommending best practices, processes, products and services.
• Lead a rapidly growing team and branch network to achieve highest levels of performance.
• Manage sales and marketing support budgets, operating processes ensuring utilization of resources in a cost-effective manner to achieve financial effectiveness.
• Manage ‘end to end’ social, digital and other marketing or communication strategies and tactics.
• Develop and implement strategies to enhance customer service excellence, retention and growth.
• Ensure compliance with company values, operating policies and procedures, laws and regulations.

EDUCATIONAL AND COLLATERAL REQUIREMENTS:

• Bachelor of Commerce or equivalent.
• A master’s degree will be an added advantage.
• Eight or more years of financial services business growth and development experience.
• A background in lending, leasing and mortgage services to SME’s provider at middle or higher-level management.
• Thorough understanding of management of a financial business, regulatory compliance, board reporting, as well as demonstrable commercial and business acumen.
• Experience and achievement in all facets of selling financial services lifecycle, strategy development, problem solving, team building and performance management.
• At least forty percent of time travelling outside Nairobi will be required.
• Excellent interpersonal, coaching, negotiation and presentation skills. Good Microsoft Office skills.
• Self-starter, team player, mature individual with outstanding strategic, entrepreneurial, analytical, numerate, creative skills, communication and presentation talents.
• Passionate about working with SMEs and driving impact in this space.