Client Relationship Consultant Pest Control at Rentokil Initial

Key Responsibilities and Duties:

• Achievement or improvement of retention budgets & growth rate 
• Manage the Existing Customer portfolio & negotiate contract value increase in line with company Gross Margin Targets
• Maintain complete records of all activities regarding the customer - creating a relevant and historic database to aid in client retention and informed decision making
• Make every effort to encourage our existing client base to retain our services by building and maintaining professional client relationships & resigning of Customer’s due for renewal
• Respond rapidly to client termination letters or instructions all requests, including visiting such clients to gather feedback on reasons for termination and make effort to reverse the decision
• Behind Visits, Support the Branch in maximising return on portfolio via visiting customers that are not being serviced as per the contract frequencies as directed by the Branch Manager
• Prepare and submit daily activity reports, including daily termination reports to the manager
• Act as the key contact for all terminations or potential terminations and take full responsibility of all required actions
• Coordinate with the branch manager closely for the purpose of reporting on branch terminations
• Coordinate with AR for the purpose of having visibility of potential terminations on account of non-payments, flag and note accounts on suspension and endeavour to support as may be possible
• Assist and support in the CVC & Complaint handling process periodically as may be needed and take up accounts with adverse CVC, complaint feedback to avoid termination
• Engage in sales generation by reminding current or new clients of company products and services for up/cross-selling purposes
• Take charge of re-sign of terminated contracts, and ensure to convert a minimum of 5 terminated customers per month 
• Attend Customer Retention, Sales Meetings & Customer Improvement Meetings as Required 
• Ad Hoc duties as communicated by Line / Senior Management 

Requirements

• minimum of 2 years experience in a similar role
• A diploma or degree qualification in any business course
• A good grasp of the Company's products and services
• Strong selling skills
• Demonstrated ability to generate leads
• Self-drive and initiative in current role
• Valid driver's license, with a minimum of 2 years experience
• Good verbal and written communication skills 
• Awareness of competitor activity 
• Ability to interact with clients at all levels
• Selling Skills/ Persuasiveness
• Ability to facilitate communication, coordinate, plan and report.
• Organized with good planning skills