Client Service Associate at CDL Human Resource

• In this position, you will serve as a backup with the potential to expand your support to additional advisors. While this is a non-client-facing and non-licensed role, it is vital to backend operations including service execution, document handling, data accuracy, and CRM upkeep across multiple custodians and platforms.
• This role is ideal for someone who is tech-savvy, highly organized and comfortable navigating financial systems—even without a deep background in finance.

Key Responsibilities

• Client & Advisor Support
• Support new account applications (primarily with Schwab; expanding to up to 10 custodians)
• Manage and maintain client data across internal platforms
• Prepare and monitor compliance documents via DocuSign; ensure proper saving into ShareFile
• Maintain accurate client records (e.g., risk tolerance, objectives, balances)
• Pre-fill forms, update profiles, and record internal activity in a clerical capacity
• Provide backend processing support for the advisor’s administrative workflow
• Execute account-related tasks such as money movements at the advisor’s direction
• Perform data entry into Orion for financial reporting and account metrics
• Maintain CRM records using Redtail (note-taking, task tracking, workflow updates)
• Administrative Operations
• Manage calendars, schedule meetings, send Zoom invites, and maintain digital agendas
• Handle email correspondence regarding service requests and documentation
• Support document intake and organization using ShareFile
• Assist with general office and virtual administrative tasks as needed

Additional Responsibilities

• Answer general, non-investment related questions about client accounts (e.g., balances, funds due) as needed
• Remain up to date on firm policies, tools, and platform changes
• Participate in firm initiatives such as training, internal projects, and team-wide service goals
• Record and escalate client inquiries appropriately under the advisor’s direction
• Support business development activities through accurate service follow-ups and documentation

Preferred Skills & Technology Experience

• Must-Have Technical Proficiency
• ShareFile: Secure document storage and file management
• Outlook: Email and calendar coordination
• DocuSign: Electronic document processing
• Excel (Basic): Use of templates, basic sorting and filtering
• Preferred Tools
• Redtail CRM: Advisor-client relationship tracking