Client Service Coordinator (CSC) at Summit Recruitment and Search

The CSC will play a key role in planning and executing training programs, ensuring operational excellence, and fostering strong client relationships. This position requires a proactive professional with strong self-leadership and a passion for delivering exceptional results.

Key Responsibilities:

• Plan, prioritize, and execute tasks with integrity while actively contributing to a high-performance, adaptable team environment.
• Manage training calendars, logistics, and resource distribution, ensuring all materials and equipment are prepared in advance.
• Lead operational aspects of client projects, ensuring smooth communication, execution, and high client satisfaction.
• Organize training sessions, send timely invitations, brief facilitators, track attendance, and manage graduation logistics.
• Address client feedback and requests promptly, using insights to enhance the training experience and maintain strong relationships.
• Monitor training standards, analyze facilitator performance, and foster continuous improvement.
• Evaluate training data and ROI to generate actionable insights and support strategic reporting.
• Work closely with internal teams to ensure coordinated delivery and consistent client engagement.

Key Qualifications:

• Bachelor’s Degree in Business Administration, Project Management, or a related field.
• 5 years’ experience in customer service, project coordination or quality assurance in a busy environment.
• Exceptional organizational and time management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.
• Proficiency in using digital tools and platforms such as MS Office, project management software and virtual training platforms.
• Highly organized with strong project management skills to effectively manage multiple client projects.