Clinical Resource Consultant, MDS (Medication Delivery Solutions) at Becton, Dickinson and Company (BD)

Job Description Summary

• The Clinical Resource Consultant is a position in the BD MDS (Medication Delivery Solutions) Medical Affairs organization who is responsible for implementing customer-focused solutions, building relationships with decision makers, HCP consulting & clinical support, and education & training for HCPs to support business goals.

About The Role

• The Clinical Resource Consultant will coordinate customer projects with the Customer Facing Team and develop services in the area of solutions and process optimization. They will conduct product and customer trainings, actively participate in information events, exhibitions and workshops, and drive and support signature solutions℠ program.

In collaboration with the Medical Manager, they will be part of scientific exchange with HCP, identify business evidence needs, share market insights, and actively engage with KOL (Key Opinion Leaders)
Travel: 80% travel, including overnight stays
Fieldwork: Kenya, Uganda, Tanzania, Rwanda, Ethiopia, and Seychelles
Main Responsibilities Will Include
Education & Training:

• Delivery of product & educational trainings from basic trainings, Level 1 specific product training, through level 2: advance product training and level 3: advanced practice training for HCP. If required, internal training of country associates on medical/scientific/technical areas.
• Conducts product and customer training on the wards for the purpose of advertising and to support HCP when introducing new products, as well as actively participating in and conducting information events, exhibitions, and workshops.

Business Support

• Systematic structure and the documentation of the project processes as well as the analysis of the sales turnover in the area of responsibility with the help of the existing data systems Develop and realize business opportunities for our BD MDS solutions. Defines and coordinates customer projects in close partnership with Sales.

KOL Engagement

• Establish & maintenance of credible peer to peer relationships with the KOL as identified by the country KOL and society strategy.

Service Solutions

• Understand the customer's needs, priorities, and challenges in order to offer customer tailored solutions.
• Identification, of BD MDS Medical Services (e.g., BD Signature solutions℠, Best Practice Trainings, e-Learning) including the set-up, execution of service solutions and sharing reports with HCP. The aim is to support identified challenges through training, process optimization and product-side solutions.

HCP Consulting & Clinical Support

• Executes planned and ad-hoc medical & clinical support to HCP in support of the business strategies.
• Defines and coordinates customer projects with the sales management and teams according to the agreed marketing and sales concepts, and develop services in the area of customer-specific solutions, maintenance standards and process optimization. Responsible for knowing the current national and relevant international guidelines for MDS Portfolio to ensure that healthcare counselling is based on the latest knowledge.

About You

• Strong communication skills in English and Swahili.
• Certified as a Nurse OR a bachelor’s degree in a scientific discipline.
• Preferred 2 + years of experience in medical/clinical roles and/or Medical Companies
• Clinical expertise in the field of Vascular Access Management or Infection Prevention or Medical Oncology is a plus.
• Computer savvy with strong MS Office skills.
• Problem solving: Demonstrating the ability to take a broad perspective that allows strategic evaluation of problems, facilitating development of multiple solutions.