Cluster HR Lead, Channels and Consumer Business at Safaricom Kenya

Job Description

Reporting to the Chief Human Resources Officer the position holder will be responsible for aligning and championing the People Strategy to business priorities and objectives for our commercial clusters i.e. Channels and Consumer Business Clusters. The role holder will analyze and identify internal and external business factors to create insights and guide decisions that drive performance across the business areas through exemplary people & organisational practices. They will also facilitate delivery of the people plans for Channels and Consumer Business Clusters in support of Safaricom’s strategic objectives. The role holder will focus on organisation effectiveness, talent management & building capabilities. 

Responsibilities

Key Responsibilities and Decision Ownerships 

• Design HR strategy and business plan that is fully aligned to business strategy. Drive People Strategy ensuring that it responds to changing business needs.
• Lead the development and implementation of a disruptive and sustainable talent frameworks and HR initiatives that enable and solve specific business-related challenges. 
• Develop strategic talent acquisition plans, fostering a positive employer brand, and crafting comprehensive onboarding and retention programs.
• Deliver a pipeline of diverse future leaders and accelerate high potential development in the business areas proactively use talent segmentation; ensure robust talent, succession & scenario plans are in place. 
• Work collaboratively with Channels and Consumer Business leaders to create a positive work environment, fostering employee engagement through effective communication, recognition programs and opportunities for professional development.
• Stay updated on evolving regulations and advise leadership on best practices to ensure compliance, minimising legal risks and ensure compliance to the various statutory labour laws as well as internal employee relations policy requirements.
• Accountable for the support and delivery of Channels and Commercial Clusters functional organizational design and change in conjunction with business leaders. 
• Proactively analyse, track and maintain organisational effectiveness and workforce data to identify and gain valuable insights into employee engagement, trends, performance metrics and cost-excellence opportunities in order to deploy transformational people solutions and drive performance. 
• Derive insights from the Surveys (SEMA)and ensure the action plans are cascaded in the respective functions. 
• Flag bearer for the leadership of cultural change in business areas. Challenge & improve people policies/processes/practices to ensure alignment with The Safaricom Way and new ways of working. 
• Challenge & support leaders in business areas to align behaviours/attitude to new ways of working. Drive effective use of recognition schemes in business areas to reinforce positive behaviours.
• Serve as a confidential resource for employees and leaders to discuss concerns, brainstorm solutions, and navigate complex people related situations.
• Support communications & engagement of people across the clusters. Focus on the business areas and help people to recognise their part in drive for performance. Ensure communication processes are working effectively within business area.
• Proactively manage the HR Business Partner supplier interfaces (Centres of Expertise, HR Operations etc) to ensure a seamless customer experience for Leaders, People Managers and Employees.
• Provide leadership to HRBPs and CoE dedicated resources. 

Qualifications

Must have technical / professional qualifications: 

• At least ten (10) to fifteen (15) years’ knowledge and experience in the relevant field.
• Relevant Business or HR Undergraduate Degree or relevant field along with professional qualifications, or equivalent qualification(s) from a recognized institution of higher learning. 
• Member in good standing of a recognized professional body. 
• An MBA or a relevant Master’s degree is an added advantage. 
• Demonstrate competence in more than 3 HR technical functions
• Significant depth in HR practice areas; organizational effectiveness & change, capability development, talent management, employee relations & reward
• Astute leadership skills: leading others and peers with ability to work in a matrix environment.
• Experience working with corporate client groups with multiple stakeholders
• Proven track record of managing programmes including change project management in a complex organization.
• Possess high professional and ethical standards.
• Proven track record of managing programme / project management (including the coordination of multiple internal and external resources)
• Experience of working with corporate client groups.
• Superior business understanding, with the ability to leverage technology to solve business and technical issues.