Community Specialist at Bolt

About the role

You’ll be in charge of coordinating and executing driver engagement programs, in collaboration with local marketing, local operations, and public policy teams and the brand’s communication across our social media channels, including Facebook, WhatsApp, Telegram, Twitter, and Instagram.

Your daily adventures will include:

• Establishing and actively managing driver forums online (Facebook, WhatsApp, or Telegram)
• Collaborating with Internal stakeholders (local operations and Public Policy) in hosting online or in-person Q&A events
• Coordinating with local marketing and operations on the creation and execution of driver communications calendar and driver engagement events
• Relay sentiment from driver surveying and events to assist Public Policy in anticipating potential opportunities or risks
• Flag potential viral cases to customer service, operations and marketing colleagues
• Coordinate local safety responses across Social Media
• Contribute to increased instances of positive driver/rider PR

About you:

• Advanced understanding of social media platforms, and their features (Facebook, Instagram, Telegram, WhatsApp, etc.)
• Strong experience with social management platforms, such as Emplifi
• Basic understanding of CMS, and CRM systems (Wordpress, CleverTap, Mailchimp, etc.)
• Excellent communication and project management skills
• Experience organizing in-person and online events
• Ability to think analytically in generating simple reports
• Flawless written and spoken English and Swahili, any other local Kenyan language is a plus.
• Organized and detail-oriented
• Creative writing and thinking skills
• Ability to work independently and to collaborate as part of a team

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode.
• Take care of your physical and mental health with our wellness perks.